Job Scope:
The main responsibilities of the IT Officer are providing prompt support and assistance to all end users in addition to maintaining the company’s IT systems and equipment up and running.
S/He shall be in charge of installing and configuring all hardware and software and solving technical issues while coordinating with both internal and external parties.

Main duties & responsibilities:
Provide prompt and appropriate technical support at all times to end users in all premises ensuring problems and inquiries are solved within set timeframes;
· Handle troubleshooting and control daily hardware and software to ensure users’ satisfaction;
· Diagnose and resolve hardware and software issues based on needs;
· Install, configure, diagnose, repair and upgrade all corporate hardware and equipment and recommend corrective actions, when needed;
· Organize and follow up on all maintenance requests (cameras, bridges, etc.) and ensure proper implementation of yearly preventive maintenance;
· Handle creating, editing and stopping all users’ accounts within the Group based on adequate approvals;
· Organize, update and maintain all IT files and documents in addition to managing and controlling the stock of all IT equipment;
· Handle the IT daily backup process and ensure safeguarding where appropriate; · Ensure proper implementation of all IT related procedures by users and self;
· Coordinate technical support and implement new initiatives and systems in sister companies and company sites;
· Follow up on hardware and software issues related to hand punch solving technical problems when necessary and raising updates when needed to concerned;
· Handle the hardware and software support of the telephony system, equipment and machines at the Headquarter;
· Coordinate and interact daily with external IT suppliers and providers to follow up on repairs and other jobs
· Support the implementation of new solutions or applications;
· Perform other job-related duties as assigned