وظائف تقنية المعلومات في لبنان

SCOPE OF THE JOB <br> <br>The IT Specialist is responsible for supporting the planning, installation, configuration, and implementation of IT infrastructure, hardware, software, and network solutions across company locations. He will coordinate with internal teams to ensure smooth execution of IT projects, new site setups, and technical support activities in line with operational requirements. <br> <br>KEY RESPONSIBILITIES <br> <br>Administrative Support: <br>•Coordinate and follow up on IT implementation schedules and project timelines <br>•Maintain proper documentation related to IT assets, installations, and configurations <br>•Prepare reports related to project progress and implementation activities <br>•Coordinate with suppliers and internal departments regarding IT requirements <br>• Ensure proper inventory tracking of IT equipment and devices <br> <br>Technical Support: <br>•Assist the IT Helpdesk in ongoing and upcoming IT projects <br>•Support the installation and setup of hardware, software, and IT systems <br>•Handle end-to-end IT implementation activities for new branch openings and office setups <br>•Troubleshoot technical issues related to systems, devices, and software installations <br>•Ensure all deployed systems and equipment are functioning properly before site go-live <br>•Provide technical support to employees when needed during implementation phases <br> <br>Network & Infrastructure Support: <br>• Assist in installing and configuring network equipment and connectivity solutions <br>• Support network cabling and infrastructure setup for new sites and offices <br>• Monitor and ensure stable network connectivity across implemented locations <br>• Coordinate with external providers for internet and network-related services <br>• Assist in maintaining network security and compliance with company IT standards <br>•Perform other duties that are aligned & related to the job scope <br> <br>JOB REQUIREMENTS <br> <br>Education: Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or any related field <br>Experience: 4-5 years of experience in IT Support, IT Implementation, Infrastructure Support, or a similar field <br>Linguistic Skills: Good command of written and spoken English; French is a plus <br>Computer Skills: Advanced knowledge of MS Office and IT support tools <br>Technical skills: <br>• Good knowledge of network infrastructure, hardware installation, and connectivity solutions <br>• Knowledge of Windows operating systems, Microsoft Office, and IT troubleshooting <br>• Familiarity with POS systems, printers, scanners, and retail IT environments is a plus <br>• Good understanding of network cabling and IT equipment setup <br>Other Requirements: <br>• Ability to travel between branches when needed <br>• Valid driving license <br>• Ability to work under pressure and meet implementation deadlines

<p>Lead and manage all hotel IT operations, including infrastructure, networks, servers, business applications, telecommunications, and end-user support. Ensure the availability, security, and performance of all IT systems to support seamless hotel operations. Develop and implement IT strategies, policies, and procedures aligned with business objectives. Oversee cybersecurity measures, data protection, system backups, disaster recovery, and business continuity planning. Manage hotel technology systems, including Property Management Systems (PMS), Point of Sale (POS), guest internet services, and other operational platforms. Plan, manage, and monitor the IT budget, technology investments, and vendor contracts. Lead IT projects, system upgrades, and new technology implementations. Collaborate with department leaders to identify technology solutions that improve operational efficiency and the guest experience. Ensure compliance with company policies, industry standards, and local regulatory requirements related to information security and data privacy. Recruit, coach, and develop the IT team while fostering a culture of innovation, service excellence, and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Minimum of 6 – 10 years of progressive IT experience, including 2 – 5 years in a leadership role within the hospitality industry.</li><li>Strong knowledge of hotel technology systems, networking, cybersecurity, cloud services, and IT infrastructure.</li><li>Experience managing Property Management Systems (PMS), Point of Sale (POS), and other hospitality applications.</li><li>Proven experience in project management, vendor management, budgeting, and strategic planning.</li><li>Excellent leadership, analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced, multicultural environment.</li><li>Previous experience with an international hotel brand is an advantage.</li></ul>

<p>Lead and manage all hotel IT operations, including infrastructure, networks, servers, business applications, telecommunications, and end-user support. Ensure the availability, security, and performance of all IT systems to support seamless hotel operations. Develop and implement IT strategies, policies, and procedures aligned with business objectives. Oversee cybersecurity measures, data protection, system backups, disaster recovery, and business continuity planning. Manage hotel technology systems, including Property Management Systems (PMS), Point of Sale (POS), guest internet services, and other operational platforms. Plan, manage, and monitor the IT budget, technology investments, and vendor contracts. Lead IT projects, system upgrades, and new technology implementations. Collaborate with department leaders to identify technology solutions that improve operational efficiency and the guest experience. Ensure compliance with company policies, industry standards, and local regulatory requirements related to information security and data privacy. Recruit, coach, and develop the IT team while fostering a culture of innovation, service excellence, and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Minimum of 6 10 years of progressive IT experience, including 2 5 years in a leadership role within the hospitality industry.</li><li>Strong knowledge of hotel technology systems, networking, cybersecurity, cloud services, and IT infrastructure.</li><li>Experience managing Property Management Systems (PMS), Point of Sale (POS), and other hospitality applications.</li><li>Proven experience in project management, vendor management, budgeting, and strategic planning.</li><li>Excellent leadership, analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced, multicultural environment.</li><li>Previous experience with an international hotel brand is an advantage.</li></ul>

STMC is hiring a Head of IT to manage the hospital's information system, servers, network, and workstations, along with user accounts, backups, and IT security. You will lead the team supporting all departments and coordinate with system vendors. <br> <br>Requirements: degree in computer science or equivalent; 5+ years of IT management experience; strong SQL Server and Windows networking skills; Arabic and English

Responsible for supporting the IT Manager in managing, maintaining, and improving the company’s IT infrastructure, systems, networks, and business applications to ensure stable, secure, and efficient daily operations. This role provides advanced technical support, handles complex IT issues, supports ERP systems and business applications, assists in IT projects, and contributes to software development, integrations, automation, and digital transformation initiatives across the company. <br>MAIN DUTIES AND RESPONSIBILITIES <br>• Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed• Assist in IT projects such as system upgrades, software implementation, infrastructure improvements, migrations, integrations, and new technology rollouts• Develop, test, maintain, and improve internal software applications, scripts, tools, reports, and automation solutions to support business needs• Support integrations between software systems, websites, APIs, ERP, and third-party business applications• Coordinate with departments to understand technical needs and provide practical IT solutions in alignment with the IT Manager• Maintain proper IT documentation, system inventories, user guides, procedures, issue logs, and technical reports• Implement software updates, security patches, antivirus management, system upgrades, and firewall/VPN changes as assigned• Support network infrastructure including routers, switches, firewalls, VPN, Wi-Fi, IP phones, CCTV-related network systems, and branch connectivity• Assist the IT manager in Training and guiding employees on IT systems, cybersecurity awareness, ERP usage, and internal IT procedures• Assist in applying IT policies, procedures, access control rules, and best practices to improve efficiency and security• Support and guide junior IT staff or new joiners when needed and ensure assigned IT tasks are completed properly and on time• Prepare regular updates and technical reports for the IT Manager regarding issues, projects, system status, and completed tasks <br>REGULATORY REQUIREMENTS, EDUCATION, EXPERIENCE, AND SKILLS <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure• Good experience in ERP systems; Odoo experience is preferred• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems• Excellent troubleshooting, analytical, and problem-solving skills• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure• Strong communication, teamwork, and coordination skills• Ability to document systems, train users, and explain technical information clearly•

<p>Full-time | Monday Friday | 9:00 AM 5:00 PM</p><p>Key Responsibilities:</p><ul><li>Install, configure, and maintain IT systems, networks, hardware, and software.</li><li>Provide technical support, troubleshoot hardware/software issues, and assist end-users.</li><li>Maintain company websites, Shopify platform, and internal systems.</li><li>Manage data backups, user accounts, IT inventory, and system security.</li><li>Implement system upgrades and recommend technology improvements.</li><li>Prepare presentations and travel when required for managerial support.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requirements:</p><ul><li>6+ years of IT experience.</li><li>Strong knowledge of hardware, software, networking, and cybersecurity.</li><li>Excellent troubleshooting and system administration skills.</li><li>Strong communication and customer service abilities.</li><li>Relevant certifications (CompTIA, Microsoft, Cisco, etc.) are a plus.</li></ul>

• Full-time positions <br>• Working hours: Monday to Friday, 9:00 AM – 5:00 PM <br>• On-site position – not remote - bsalim or zgharta <br>• Outbound campaign <br>• Candidates will be responsible for selling IT products <br>• Candidates with an IT background are required <br>• Fresh graduates are welcome, particularly candidates with a degree/background in MIS (Management Information Systems) or Informatique de Gestion

Experienced IT Manager with corporate exposure

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Le Vendôme Beirut is embarking on an exceptional new chapter. As we prepare for the reopening of one of Beirut's most iconic luxury hotels, we are seeking visionary leaders to shape its future.</p><br><p>Defined by timeless elegance, impeccable service, and a legacy of refined hospitality, Le Vendôme Beirut is committed to delivering exceptional guest experiences while honoring its distinguished heritage.</p><br><p>This is a rare opportunity to join the executive leadership team responsible for redefining luxury, inspiring excellence, and setting a new benchmark for hospitality in the region.</p><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>Learning programs through our Academies designed to sharpen your skills</li><li>Ability to make a difference through our Corporate Social Responsibility activities</li><li>Career development opportunities with national and international promotion opportunities.</li></ul><p><strong>Why work for Accor?</strong></p><br><ul><li>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit&nbsp;&nbsp;https://careers.accor.com/</li></ul><p>Do what you love, care for the world, dare to challenge the status quo!&nbsp;<strong>#BELIMITLESS</strong></p><br><br>Job Description<br><br><ul><li>Lead and manage all hotel IT operations, including infrastructure, networks, servers, business applications, telecommunications, and end-user support.</li><li>Ensure the availability, security, and performance of all IT systems to support seamless hotel operations.</li><li>Develop and implement IT strategies, policies, and procedures aligned with business objectives.</li><li>Oversee cybersecurity measures, data protection, system backups, disaster recovery, and business continuity planning.</li><li>Manage hotel technology systems, including Property Management Systems (PMS), Point of Sale (POS), guest internet services, and other operational platforms.</li><li>Plan, manage, and monitor the IT budget, technology investments, and vendor contracts.</li><li>Lead IT projects, system upgrades, and new technology implementations.</li><li>Collaborate with department leaders to identify technology solutions that improve operational efficiency and the guest experience.</li><li>Ensure compliance with company policies, industry standards, and local regulatory requirements related to information security and data privacy.</li><li>Recruit, coach, and develop the IT team while fostering a culture of innovation, service excellence, and continuous improvement.</li></ul><br>Qualifications<br><br><ul><li>Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Minimum of <strong>6–10 years</strong> of progressive IT experience, including <strong>2–5 years</strong> in a leadership role within the hospitality industry.</li><li>Strong knowledge of hotel technology systems, networking, cybersecurity, cloud services, and IT infrastructure.</li><li>Experience managing Property Management Systems (PMS), Point of Sale (POS), and other hospitality applications.</li><li>Proven experience in project management, vendor management, budgeting, and strategic planning.</li><li>Excellent leadership, analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced, multicultural environment.</li><li>Previous experience with an international hotel brand is an advantage.</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br>&nbsp;</p><br> </div>

Seeking an experienced IT Consultant to lead the selection, deployment, and commissioning of a corporate software application. <br>Key Responsibilities: <br>• Conduct site visits & define technical specifications. <br>• Manage the RFP process & select vendors. <br>• Oversee project roadmaps, integration, and QA testing. <br>• Lead final commissioning, deployment, and user training. <br>Requirements: <br>• Proven experience in IT consulting or tech project management. <br>• Strong background in drafting RFPs, software implementation, and vendor oversight. <br>• Excellent analytical and communication skills. <br>???? To Apply: Send your CV to r.alkary@connexliban.com

IT Technician – Field Operations & Installation <br> <br>Company: Business Technology Solutions (BTS) SARL <br>Location: Fanar, Lebanon – Fieldwork across Beirut and other areas as required <br>Salary: USD 800 per month <br>Position: Full-time | 1 Vacancy <br> <br>About BTS <br> <br>Business Technology Solutions (BTS) SARL is an IT solutions provider specializing in IT equipment supply, installation, configuration, technical support, maintenance, software licensing, printers, and photocopiers. We serve corporate clients, NGOs, and international organizations, including UN agencies. <br> <br>We are looking for a hands-on, reliable, and motivated IT Technician to join our team and support our daily technical operations and field activities. <br> <br>Key Responsibilities <br> <br>On-site installation: Deliver, install, configure, and test laptops, desktop computers, printers, photocopiers, monitors, networking equipment, and other IT devices at client premises. <br> <br>Equipment delivery: Handle frequent deliveries of IT equipment to clients, ensuring products are transported safely and delivered on time. <br> <br>Technical support: Diagnose and troubleshoot hardware, software, operating system, printer, and basic network issues at client locations. <br> <br>Setup and configuration: Install Windows, drivers, applications, peripherals, and perform initial device configuration. <br> <br>Equipment preparation: Prepare, inspect, configure, and test equipment before delivery and installation. <br> <br>Client handover: Ensure equipment is working properly, obtain delivery acknowledgements when required, and maintain a professional attitude with clients. <br> <br>Field operations: Travel regularly to client offices, project sites, and other locations to complete installations, deliveries, and maintenance visits. <br> <br>Inventory handling: Assist with receiving, organizing, loading, unloading, and tracking IT equipment and accessories. <br> <br>Reporting: Report completed installations, technical issues, equipment discrepancies, and pending tasks to the operations team. <br> <br>Team collaboration: Coordinate with the procurement, logistics, and technical teams to ensure smooth execution of deliveries and projects. <br> <br>Requirements <br> <br>Diploma or technical education in IT, Computer Science, or a related field. <br> <br>Practical experience in IT technical support, hardware installation, or field service. <br> <br>Good knowledge of Windows operating systems, laptops, desktops, printers, and common IT peripherals. <br> <br>Basic knowledge of networking, including routers, switches, Wi-Fi, and IP configuration. <br> <br>Ability to diagnose and resolve common hardware and software problems independently. <br> <br>Willingness to perform frequent on-site visits, equipment deliveries, installations, and physical handling of IT equipment. <br> <br>Good communication skills and a professional approach when dealing with clients. <br> <br>Reliable, punctual, organized, and able to manage multiple tasks. <br> <br>Ability to work independently and as part of a team. <br> <br>Location preference: Candidates residing in or very close to Beirut, Zalka, Antelias, or surrounding areas are strongly preferred to facilitate daily operations. <br> <br>A valid driving license is an advantage. <br> <br>What We Are Looking For <br> <br>We need someone who is comfortable working in the field, not someone looking for an office-based IT support position. The successful candidate should be ready to travel to client sites, carry and deliver equipment, install devices, solve technical problems, and ensure every assignment is completed properly. <br> <br>Previous experience working with IT suppliers, system integrators, corporate clients, NGOs, or large organizations is an advantage. <br> <br>Compensation <br> <br>Monthly salary: USD 800

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Key Responsibilities:</b></p><ul><li>Manage and support SAP ERP.</li><li>Maintain IT infrastructure, networks, Microsoft 365, and provide end-user support.</li><li>Coordinate with ERP consultants and IT vendors.</li><li>Ensure system security, backups, and business continuity.</li><li>Support digital transformation and process improvement initiatives.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Requirements:</b></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3 years of relevant experience.</li><li>SAP ERP experience is highly preferred.</li><li>Strong knowledge of networking, Microsoft 365, and IT infrastructure.</li><li>Experience in the manufacturing/FMCG sector is a plus.</li></ul><p>Location: Bchamoun, Lebanon</p></div>

<p><h4>Job description</h4> <p>We are looking for an experienced and results-oriented IT project manager to lead and deliver strategic IT initiatives across the organization. The successful candidate will be responsible for managing the full project lifecycle, ensuring projects are delivered on time, within scope, and within budget while meeting business objectives and quality standards. The ideal candidate will possess strong leadership, stakeholder management, and communication skills, with extensive experience managing complex IT projects in enterprise environments.</p> <h4>Key responsibilities</h4> <ul> <li>Lead the planning, execution, monitoring, and closure of IT projects from initiation through delivery.</li> <li>Define project scope, objectives, deliverables, timelines, budgets, and resource requirements.</li> <li>Collaborate with business stakeholders, technical teams, vendors, and external partners to ensure successful project outcomes.</li> <li>Develop and maintain detailed project plans, schedules, and status reports.</li> <li>Identify, assess, and mitigate project risks and issues to minimize impact on project delivery.</li> <li>Manage project budgets, resources, and timelines to ensure efficient execution.</li> <li>Facilitate project meetings, workshops, and steering committee sessions.</li> <li>Ensure compliance with project governance standards, organizational policies, and quality requirements.</li> <li>Track and report project progress, milestones, dependencies, and key performance indicators to senior management.</li> <li>Support change management and ensure smooth implementation and adoption of new solutions.</li> <li>Foster collaboration and maintain effective communication among all project stakeholders.</li> </ul> <h4>Requirements</h4> <p><strong>Education</strong><br> Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.</p> <p><strong>Experience</strong><br> Minimum 10 years of experience in IT project management, with proven experience delivering complex enterprise IT projects. Demonstrated experience managing projects throughout the full project lifecycle. Experience working within Agile, Waterfall, or hybrid project environments.</p> <p><strong>Technical & professional skills</strong><br> Strong understanding of project management methodologies, frameworks, and best practices. Experience using project management tools such as Microsoft Project, Jira, Azure DevOps, or similar tools. Good understanding of the Software Development Lifecycle (SDLC). Experience managing cross-functional teams, vendors, and third-party service providers. PMP, PRINCE2, Agile, Scrum Master, or equivalent certifications are highly desirable.</p> <p><strong>Soft skills</strong><br> Excellent leadership, organizational, and stakeholder management skills. Strong analytical, problem-solving, and decision-making abilities. Excellent verbal and written communication skills in English; Arabic is an advantage. Ability to manage multiple projects and priorities in a fast-paced environment. Strong interpersonal skills with the ability to build and maintain effective working relationships.</p></p><p></p>

<p>As an IT Service Delivery Analyst, you will be part of the team responsible for all infrastructure deliveries in Murex. The team s main mission is to provide direct support to all Murex employees and partners to provision internal support infrastructure. The IT Delivery team also helps in setting up Demo and Murex pre-production Environments.</p><p><b><br></b></p><p><b>Your Role</b></p><ul><li>Deliver Infrastructure (ex: Virtual Machines, Physical Machines, NAS shares, DMZ, ) with needed configurations and tools to internal clients based on needs</li><li>Handle lifecycle of the infrastructure (shutdown, delete, release, re-allocate, )</li><li>Deliver support for end users and other IT teams at the agree upon response and resolution service level agreements</li><li>Participate in the creation of documentation to ease the work for the operation team</li><li>Participate in discussions and presentations to evolve the infrastructure</li><li>Propose and execute enhancements on automation pipelines used to deliver infrastructure</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor or Master s degree in computer science or engineering degree</p><p>Good Communication skills to be able to present ideas and communicate with clients</p><p>Client Support and Delivery Focused</p><p>Servers O/S (RHEL, UBUNTU, CentOS) knowledge is a plus</p><p>Virtualization (VMware, Hyper-V) knowledge is a plus</p><p>Database (Oracle, Sybase and MS SQL) is a plus</p><p>Jenkins/Ansible knowledge is a plus</p><p>Strong data analytics</p><p>Willingness to learn continuously</p><p>Good level in both English, French is required</p>

IT Officer <br> <br>Indoor and Outdoor Support <br>Microsoft365 <br>Networking <br>Windows Server <br>Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As an IT Supervisor your role will include key responsibilities such as:<br><br>• Monitor the operation and security of all computer hardware and ensure that it is operating properly<br>• Serve as primary contact for all servicing of computers, printers, etc.<br>• Maintain a sufficient inventory of all office and computer supplies<br>• Maintain all hardware and software logs updated as per departmental working procedures<br>• Maintain the documentation of all hardware configuration and inventory<br>• Maintain the documentation of the telephone system configuration and all MPT lines<br>• Understand all the department working procedures and perform the related tasks as described<br>• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.<br>• Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)<br>• Respond to all users request and provide them with adequate support</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an IT Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> POSITION DESCRIPTION: This role owns the full employee technology lifecycle — from provisioning laptops and accounts for new hires, to day-to-day helpdesk support, to securely decommissioning devices and access when employees leave.<br> The person in this role will work closely with onboarding and offboarding, will serve as the primary point of contact for all end-user IT needs across the company, and will play a key role in helping maintain SOC 2 certification.<br> Key Responsibilities Onboarding &amp; Offboarding (HR Systems Support) Partner with HR/People Operations on every new hire, transfer, and termination to ensure IT tasks are completed on schedule.<br> Create, configure, and deactivate user accounts across company systems (e.<br>g., Microsoft 365, Slack, Teams, HRIS-linked tools) as part of onboarding and offboarding.<br> For systems managed internally by Dispatch employees, notify the designated internal system owner when an employee is being onboarded or offboarded so access can be added or removed on schedule, and track that each notification is acted on.<br> Maintain an accurate, up-to-date record of who has access to which systems, and audit that terminated employees' access has been fully removed from all systems.<br> Coordinate first-day-ready setup for new hires: hardware, accounts, credentials, and a welcome/orientation walkthrough of company systems.<br> Device &amp; Hardware Lifecycle Management Provision laptops and equipment for new hires and as replacement/upgrade needs arise for existing employees.<br> Research, recommend, and assist HR/Finance with purchasing laptops and other hardware, including vendor comparisons and quotes.<br> Maintain an inventory of company-owned devices, including assignment history, warranty status, and lifecycle/refresh planning.<br> Image, configure, and enroll new devices in company device management/MDM tools prior to distribution.<br> Manage return, wipe, and redeployment of devices from departing employees.<br> Helpdesk &amp; End-User Support Serve as the first point of contact for employee IT tickets and requests (e.<br>g., WiFi connectivity issues, password resets, account lockouts, hardware/software troubleshooting).<br> Triage, track, and resolve tickets in a timely manner, escalating to specialized vendors or Dispatch's engineering team when needed.<br> Provide basic training/guidance to employees on company systems and IT best practices.<br> Security, Patch &amp; Compliance Monitoring Monitor company devices for outstanding software/OS updates and push patch notifications to keep all endpoints current.<br> Monitor endpoint/device management tools to detect when a company-owned device appears to have become a personal device (e.<br>g., ownership or enrollment status change) and take steps to bring it back into compliance or remove it from company systems.<br> Monitor security alerts and triage findings; provide initial incident response support and escalate critical threats to the engineering team as needed.<br> Send remote lock or wipe commands to company devices as needed for terminations, lost/stolen equipment, or security incidents.<br> Support company security tools already in place (e.<br>g., endpoint protection, password management) and respond to related alerts.<br> Systems Administration &amp; Vendor Coordination Administer and support 20+ business-critical applications, including day-to-day administration, access provisioning, and user support.<br> Serve as the point of contact for third-party vendors that support specific systems, ensuring smooth vendor coordination and issue escalation.<br> Maintain documentation of system configurations, access procedures, and IT processes.<br> SOC 2 Compliance Support Support Dispatch's SOC 2 certification effort by helping implement and document the technical controls auditors expect (access controls, onboarding/offboarding evidence, device encryption and patch status, password/MFA policies, backup and monitoring configurations).<br> Own ongoing evidence collection for IT-related controls — access reviews, termination checklists, patch/vulnerability reports, device inventory, and security monitoring logs — and keep it organized for audit periods.<br> Partner with leadership, HR, and any outside compliance/audit consultants to close gaps identified during SOC 2 readiness assessments and respond to auditor requests.<br> Help maintain IT security policies and procedures (access control, acceptable use, incident response, asset management) required for SOC 2, and keep them current as systems change.<br> Conduct periodic access reviews across company systems to confirm permissions match current employment status and role, flagging and remediating discrepancies.<br> Support the annual (or ongoing) SOC 2 audit cycle once certified, including recurring evidence requests and control testing.<br> Experience in an IT support, systems administration, or helpdesk role, ideally supporting a company of similar size.<br> Hands-on experience with Microsoft 365 administration and endpoint/MDM tools.<br> Experience with onboarding/offboarding processes and coordinating access changes across multiple systems and stakeholders.<br> Familiarity with password management tools, security awareness platforms, and endpoint protection tools.<br> Experience supporting SOC 2 (or similar compliance framework, e.<br>g., ISO 27001) readiness or audits, including evidence collection and control documentation — direct SOC 2 audit experience strongly preferred.<br> Strong communication skills and comfort working directly with non-technical employees and HR/People Operations.<br> Ability to manage competing priorities and tickets independently with minimal supervision.<br> Preferred: Experience with GDC or other global shared service centers managing end-user IT support across distributed teams.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>A reputable company in Beirut, Lebanon is seeking to recruit an IT Project Manager – ERP Implementation.</span></p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.</p><br><p>Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!</p><br><p><u>Key Responsibilities:</u></p><br><p><b>Job Purpose:</b></p><br><p>Individuals in the <b>Customer Support Analyst I role</b> are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 1 and 2 help desk support. They work with a broad range of infrastructure products and basic networking components.&nbsp; They provide maintenance and support for moderately to highly complex client products and work on one or more projects concurrently as a team member.</p><br><p>Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices.&nbsp; In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.&nbsp;&nbsp;</p><br><p><b>Individuals in the Customer Support job family</b> require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.</p><br><p><b>Handle Service Task / End-User Support</b>:</p><br><ul><li>First point of contact and day-to-day technical support to end users</li><li>Respond to Level 1 and 2 support requests via the IT Ticketing system</li><li>Enter call data into the tracking system</li><li>Provide user access service in accordance with established procedures</li><li>Diagnose problems systematically and evaluate multiple options before escalation</li><li>Meet agreed service levels and proactively communicate delays or blockers</li><li>Document problem status, troubleshooting and resolution</li></ul><p><b>Endpoint, Hardware, Software &amp; Peripheral Support:</b></p><br><ul><li>Configure, deploy, maintain and troubleshoot laptops, desktops, mobile devices, printers, scanners, meeting-room equipment and other IT peripherals</li><li>Perform standard software installations, updates, upgrades and endpoint configuration</li><li>Perform minor hardware and peripheral troubleshooting and coordinate warranty/vendor repairs</li><li>Prepare equipment for new starters, transfers, replacements and field deployments</li><li>Ensure endpoint configurations comply with ICT and security standards</li></ul><p><b>IT Asset &amp; Inventory Management:</b></p><br><ul><li>Maintain complete, accurate and current IT asset records</li><li>Record asset allocation, movement, repair, replacement, return and disposal</li><li>Conduct periodic physical verification and investigate discrepancies proactively</li><li>Ensure assets are correctly assigned to users and locations</li><li>Support the complete IT asset lifecycle</li></ul><p><b>Projects, Field Support &amp; Operational Activities</b>:</p><br><ul><li>Independently manage assigned activities and deliverables within ICT projects</li><li>Prepare simple implementation plans, timelines and status updates</li><li>Identify dependencies, risks and blockers and escalate them proactively</li><li>Provide IT support to WVL offices and field locations as required</li><li>Travel to remote offices for installations, troubleshooting, maintenance and assessments</li><li>Prepare required equipment, tools and documentation before field visits</li><li>Support testing, rollouts, migrations and technology improvements</li></ul><p><b>Security, Compliance &amp; Service Continuity:</b></p><br><ul><li>Adhere to WVL and corporate ICT security policies, procedures and standards</li><li>Support endpoint security, patching, encryption, MFA and other required controls</li><li>Promptly report suspected security incidents, vulnerabilities, lost equipment or policy violations</li><li>Protect credentials, organizational information and IT equipment</li><li>Support business continuity and recovery procedures relevant to end-user technology</li></ul><p><b>Ensure Documentation, Communications and Service Improvement:</b></p><br><ul><li>Create and maintain documentation of issue resolutions, procedures and troubleshooting guides</li><li>Document solutions to common problems and contribute to the Knowledge Base</li><li>Communicate updates on issues in a timely manner</li><li>Alert team members about recurring problems</li><li>Participate in integration and user acceptance testing</li><li>Recommend practical improvements to service quality and support processes</li><li>Train or guide co-workers on supported functionality where required.</li></ul><p><b>Vendor &amp; Procurement Support:</b></p><br><ul><li>Coordinate with vendors and service providers for technical support, repairs, warranties and replacements</li><li>Track equipment sent for repair and follow up until closure</li><li>Escalate delayed vendor actions and maintain appropriate records</li><li>Assess technical requirements before recommending hardware or software purchases</li><li>Ensure proposed purchases comply with ICT standards and have appropriate business/technical justification</li><li>Follow WVL procurement and approval procedures</li></ul><p><b>Perform Other Duties as Required:</b></p><br><ul><li>Attend relevant WVL meetings and participate in capacity-building activities as needed</li><li>Act responsibly regarding own security and contribute to a positive security culture</li><li>Report safeguarding incidents as required by policy</li><li>Abide by security policies and procedures and report incidents or breaches to the appropriate manager</li><li>Perform other duties as assigned by the Line Manager</li></ul><p><b>Minimum Requirements:</b></p><br><ul><li>Bachelor’s degree in Computer Science or another related field. Relevant IT certifications such as Microsoft or CompTIA are an advantage.</li><li>Demonstrated practical experience in IT service desk, desktop support or a comparable technical support role.</li><li>Typically 2 to 3 years of IT work experience.</li><li>Demonstrated ability to independently troubleshoot hardware, software, Windows/Microsoft 365 endpoints and basic network issues.</li><li>Experience with IT asset management, vendor coordination and supporting multiple priorities is required.</li><li>Effective written and verbal communication in English.</li><li>The position requires ability and willingness to travel independently and frequently to WVL offices and field locations.</li><li>Occasionally lift and carry IT equipment and peripherals, and perform basic physical tasks associated with IT support, such as connecting equipment, installing peripherals, and accessing equipment in office/network environments.</li><li>Experience with Microsoft 365 administration/support, including Outlook, Teams, OneDrive and SharePoint</li><li>Experience with Windows 10/11 endpoint administration and troubleshooting<br>Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, IP addressing and network troubleshooting</li><li>Experience with network printers and peripheral troubleshooting<br>IT service management / ITIL knowledge or certification</li><li>Experience working in a multi-office or field-support environment</li><li>Demonstrated ability to manage multiple priorities independently and communicate progress proactively</li></ul><p><b>As a Christian organisation, World Vision is founded on the biblical principles that women and men, girls and boys are created in the image of God, and of Jesus’ love for all people without discrimination. This means that we recognise and affirm the equal worth, dignity and rights of women, men, girls and boys with and without disability and all applicants will be considered for employment without attention to race, colour, religion, sexual orientation, gender identity, national origin, or disability status</b></p><br><p><u>Applicant Types Accepted:</u></p><br>Local Applicants Only </div>

Responsibilities: <br>1. Install and configure computer hardware operating systems and applications. <br>2. Monitor and maintain computer systems and networks. <br>3. Help set up systems and resolve issues. <br>4. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. <br>5. Provide support including procedural documentation and relevant reports. <br>6. Support the rollout of new applications. <br>7. Conduct electrical safety checks on computer equipment. <br> <br>Requirements: <br>1. Good oral and written communication skills. <br>2. 2 – 5 years of experience. <br>3. Bachelor degree in MIS or Computer Science. <br>4. Knowledge of IT related processes