وظائف الدعم الفني في لبنان

<p>Spanish-Speaking Technical Support Job Overview</p><p><strong>A reputable IT Company </strong>is looking for a <strong>Spanish-Speaking Technical Support Representative</strong> to join our team.&nbsp;</p><p>This is a <strong>full-time, office-based position</strong> focused on providing professional technical support to clients through email.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support to Spanish-speaking clients through <strong>email</strong>.</li><li>Respond to client inquiries using provided scripts, guidelines, and procedures.</li><li>Identify and troubleshoot technical issues and provide appropriate solutions.</li><li>Ensure clear, professional, and accurate communication with clients.</li><li>Escalate complex or unresolved issues to the relevant team when necessary.</li><li>Follow internal procedures and project guidelines.</li><li>Maintain confidentiality regarding company, project, client, and internal information.</li><li>Complete assigned tasks and responsibilities within the required timeframes.</li><li>Maintain a professional and responsible attitude throughout working hours.</li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><strong>Fluent Spanish</strong>, both written and spoken.</li><li>Strong communication and customer service skills.</li><li>Good computer skills and basic technical troubleshooting abilities.</li><li>Comfortable working with email and computer-based systems.</li><li>Ability to understand and follow scripts, procedures, and instructions.</li><li>Strong attention to detail.</li><li>Ability to remain calm and professional when handling customer issues.</li><li>Good teamwork and communication skills.</li><li>Previous experience in <strong>technical support, customer service or email support is an advantage.</strong></li><li>Candidates should be comfortable working in an <strong>office-based environment</strong> and following a fixed shift schedule.</li></ul><p>Working Schedule</p><p>The position follows a <strong>12-hour rotating shift schedule</strong>:</p><ul><li>2 days – AM shift</li><li>2 days – Off</li><li>2 days – PM shift</li><li>2 days – Off</li></ul><p><strong>Usual working hours:</strong> 9:00 AM – 9:00 PM</p><p>Employees receive a <strong>1-hour break per shift</strong>, divided throughout the working hours.</p><p>Career Growth</p><p>Possible career progression includes moving from a Support position toward roles such as <strong>Senior Support or Team Leader</strong>.</p><p>Employees are also expected to:</p><ul><li>Respect working hours and schedules.</li><li>Be punctual and reliable.</li><li>Follow company policies and procedures.</li><li>Take proper care of company equipment and office facilities.</li><li>Respect colleagues, supervisors, and team leaders.</li><li>Maintain professional conduct at all times.</li></ul><p>Hiring Process</p><p>The recruitment process includes:</p><ol><li>First interview with the <strong>HR Department</strong></li><li>Second interview with the <strong>Project Manager</strong></li><li>Training period</li><li>Probation period</li><li>Official onboarding upon successful completion</li></ol><p><strong>Probation period: 3 months.</strong></p><p>&nbsp;</p><p><strong>Position Details</strong></p><p><strong>Position:</strong> Spanish-Speaking Technical Support<br><strong>Employment Type:</strong> Full-time<br><strong>Work Model:</strong> Office-based<br><strong>Language:</strong> Spanish<br><strong>Age Range:</strong> 24–28 years old<br><strong>Location:</strong> Office-based position</p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused — diagnosing and resolving client-reported issues — but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p> <h4>Key responsibilities</h4> <ul> <li>Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.</li> <li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li> <li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li> <li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li> <li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li> <li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li> <li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li> <li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li> <li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence.</li> </ul> <h4>Requirements</h4> <ul> <li>2–5 years of experience in IT technical support, application support, or a technical helpdesk role.</li> <li>Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.</li> <li>Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</li> <li>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.</li> <li>Strong understanding of Windows environments and desktop application troubleshooting.</li> <li>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</li> <li>Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.</li> <li>Ability to work independently, manage a queue of issues, and follow escalation procedures.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li> <li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li> <li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li> <li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li> <li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li> </ul> <h4>Soft skills</h4> <ul> <li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li> <li>Clear, professional, and patient communication with clients.</li> <li>Ability to remain calm under pressure and manage multiple concurrent issues.</li> <li>Self-directed and reliable when working remotely across time zones.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused — diagnosing and resolving client-reported issues — but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p> <h4>Key responsibilities</h4> <ul> <li>Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.</li> <li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li> <li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li> <li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li> <li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li> <li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li> <li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li> <li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li> <li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence.</li> </ul> <h4>Requirements</h4> <ul> <li>2–5 years of experience in IT technical support, application support, or a technical helpdesk role.</li> <li>Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.</li> <li>Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</li> <li>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.</li> <li>Strong understanding of Windows environments and desktop application troubleshooting.</li> <li>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</li> <li>Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.</li> <li>Ability to work independently, manage a queue of issues, and follow escalation procedures.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li> <li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li> <li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li> <li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li> <li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li> </ul> <h4>Soft skills</h4> <ul> <li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li> <li>Clear, professional, and patient communication with clients.</li> <li>Ability to remain calm under pressure and manage multiple concurrent issues.</li> <li>Self-directed and reliable when working remotely across time zones.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>

Spanish-Speaking Technical Support Representative <br> <br>We are seeking a fluent Spanish speaker to join our Technical Support team. This is a full-time, office-based position supporting Spanish-speaking clients in the online gaming and betting industry. <br> <br>The role is entirely email-based, with no phone calls required. The successful candidate will respond to clients using prepared scripts and company guidelines, investigate their concerns, provide clear solutions and escalate complex cases when necessary. <br> <br>Key Responsibilities <br> <br>* Respond to Spanish-speaking clients via email <br>* Provide accurate support using approved scripts and procedures <br>* Assist with account, platform and service-related issues <br>* Identify problems and communicate clear solutions <br>* Escalate complex cases to the appropriate department <br>* Document interactions and maintain accurate support records <br>* Follow company procedures and service-quality standards <br>* Protect client information and maintain confidentiality <br> <br>Requirements <br> <br>* Fluent written and spoken Spanish <br>* Good computer and troubleshooting skills <br>* Strong written communication and customer-service skills <br>* Responsible, detail-oriented and solution-focused <br>* Comfortable working rotating 12-hour day and night shifts <br>* Previous technical support or customer-service experience is an advantage <br> <br>Schedule <br> <br>* Two day shifts <br>* Two days off <br>* Two night shifts <br>* Two days off <br> <br>Day shifts generally run from 9:00 AM to 9:00 PM. Night shifts run from 9:00 PM to 9:00 AM. <br> <br>Salary and Benefits <br> <br>* $850 per month during the three-month probation period <br>* $900 per month plus bonuses after probation <br>* Meals and office refreshments <br>* 28 vacation days after completing six months <br>* Four additional paid days off <br> <br>How to Apply <br> <br>Send your CV via WhatsApp: <br> <br>+961 71 886 091

IT Support Engineer <br>Experience: 2 years <br> <br>Role Summary <br>We’re looking for an IT professional to manage network infrastructure, telephone systems, and end-user support across our organization. <br> <br>Key Responsibilities <br>• Configure and maintain LAN/WAN infrastructure, including VLAN segmentation and routing. <br>• Manage Sophos firewall policies, rules, and site-to-site VPN configurations. <br>• Administer Grandstream UCM IP-PBX systems (extensions, trunks, call routing, troubleshooting). <br>• Provide end-user technical support (hardware, software, network connectivity). <br>• Manage Microsoft 365 tenant administration (user provisioning, licensing, security policies). <br>• Manage Exchange Online (mailboxes, distribution groups, mail flow rules, troubleshooting). <br>• Monitor network performance and resolve connectivity issues. <br>• Maintain documentation for network topology and configurations. <br>• Coordinate with vendors for hardware/software procurement and support. <br> <br>Required Skills <br>• Strong knowledge of VLAN configuration and network segmentation. <br>• Hands-on experience with Sophos firewalls (or similar UTM platforms). <br>• WAN/LAN troubleshooting and configuration. <br>• Experience with Grandstream UCM or similar VoIP/PBX systems. <br>• Microsoft 365 administration (Exchange Online, Azure AD/Entra ID). <br>• End-user technical support experience. <br>• Strong troubleshooting and problem-solving skills. <br> <br>Qualifications <br>• Bachelor’s degree in IT, Computer Science, or a related field. <br>• Relevant certifications (CompTIA NetworK+, Microsoft 365 Certified, Sophos certification) are a plus

We Are Hiring – IT Support L1 <br>We are looking for a motivated and responsible IT Support L1 to join our team in Choueifat. <br> <br>Main Responsibilities: <br>• Provide first-level IT support to employees. <br>• Troubleshoot PCs, laptops, printers, scanners, and other IT equipment. <br>• Install and configure Windows, software, and applications. <br>• Troubleshoot basic network, Wi-Fi, and Internet connectivity issues. <br>• Support Microsoft 365, Outlook, Teams, and email accounts. <br>• Set up PCs and equipment for new employees. <br>• Handle basic IT hardware and software troubleshooting. <br>• Support users with day-to-day IT issues and requests. <br>• Maintain IT equipment and asset records. <br>• Escalate complex technical issues to the IT Administrator. <br>• Assist with other IT tasks and projects when required. <br> <br>Requirements: <br>• Previous experience in IT Support / Helpdesk is preferred. <br>• Good knowledge of Windows and Microsoft Office / Microsoft 365. <br>• Basic knowledge of networking (LAN, Wi-Fi, TCP/IP). <br>• Good hardware troubleshooting skills. <br>• Good communication and problem-solving skills. <br>• Motivated, responsible, and willing to learn. <br>• Ability to work independently and as part of a team. <br> <br>???? Location: Choueifat <br>???? Salary: USD 600/month <br> <br>Monday to Friday 8:00 Am-4:00 PM <br> <br>Interested candidates can send their CV to canyouhireme2026@outlook.com

Organization Overview: shareQ (www.shareq.org) is a Lebanese non-profit organization launched by a group of dedicated young professionals in 2012. shareQ is dedicated to innovating sustainable social projects and implementing them in collaboration with more than 30 NGOs. shareQ has currently two main departments, ProAbled (www.proabled.com) and ProAbled Social Kitchen ( proabledsocialkitchen.com ) <br> <br>Description: <br>IT Support maintains the computer networks and IT systems of the organization, ensuring reliable performance and smooth daily operations. The role is responsible for monitoring and maintaining computer systems, providing technical support to employees, installing and configuring hardware and software, and resolving technical issues as they arise. The IT Support also assists in system upgrades, evaluates new technologies, and ensures the security, efficiency, and proper functioning of IT resources across the company. <br> <br>Responsibilities: <br> <br>Installing and configuring computer hardware, software, systems, networks, printers, and scanners <br> <br>Monitoring and maintaining computer systems, servers, and networks to ensure optimal performance <br> <br>Repairing and replacing equipment as necessary <br> <br>Setting up accounts for new users <br> <br>Performing backups for local and web data and supporting backup recovery procedures <br> <br>Providing technical support across the company <br> <br>Diagnosing and troubleshooting hardware, software, and network issues <br> <br>Researching and testing new technologies to improve IT operations <br> <br>Writing documentation and providing training to new users of existing systems <br> <br>Organizing and maintaining IT resources and assets <br> <br>Job Qualifications: <br> <br>Bachelor’s degree in computer science, Information Technology, or related fields <br> <br>Proven minimum of 3 years of experience in IT support or system administration <br> <br>Strong knowledge of operating systems (Windows, macOS) and computer hardware <br> <br>Proficiency in Office 365 and enterprise productivity tools <br> <br>Understanding of system monitoring, backup and recovery procedures, and network troubleshooting <br> <br>Ability to maintain confidentiality of company information <br> <br>Competencies: <br> <br>Strong interpersonal skills <br> <br>Mission-driven and social spirit <br> <br>Leadership skills: taking initiative and problem-solving <br> <br>Stress tolerance: ability to work under pressure <br> <br>Solid organizational skills, including multitasking and time management <br> <br>Strong communication and negotiation skills <br> <br>Interested candidates can send CVs to hr@shareq.org  with the email title “ IT Support Job Vacancy”, send his/her portfolio or through the link: https://www.careers-page.com/shareq , <br>call 09 232658 or WhatsApp us on 81510348

· Installing and configuring PC hardware, software, systems, networks, printers, IP telephony systems, WiFi and scanners <br> · Monitoring and maintaining computer systems and local networks <br> · Responding to service issues and requests <br> · Providing technical support to the company <br> · Setting up accounts for new users, deleting accounts for old users <br> · Repairing and replacing equipment as necessary <br> · Testing new technology, hardware and software <br> · Training staff members <br>Budgeting for the department

Company Description <br> <br>ProPack, founded in Lebanon in 2015, specializes in providing top-tier label printing solutions in the Middle East. With over 22 years of experience in the packaging and printing industry, ProPack offers advanced technologies and high-quality materials to carve out its niche in the MENA Region and GCC countries. The company ensures precision and quality in label printing by using imported materials from Europe or America and implementing strict quality control measures. <br> <br> <br> <br>Role Description <br> <br>We are looking for a skilled and motivated IT Support to join our team at ProPack. This full-time, on-site role is based in Lebanon. <br> <br>The ideal candidate will be responsible for monitoring and maintaining the company computer systems, installing and configuring hardware and software and solving technical problems. <br> <br> <br> <br>Working Conditions <br> <br>Schedule: Monday to Friday : 9 hours per day including half hour break, Saturday from 8 am to 1 pm <br> <br>Flexible to work during public holidays and weekends. <br> <br> <br> <br>Qualifications <br> <br>Education: <br> · Bachelor degree in Computer Science, Engineering or another relevant field <br> <br>Experience: <br> <br>· ERP system experience <br>· Microsoft 365 experience <br>· 1-2 years in similar position <br> <br> <br>Skills <br> <br>· A technical, logical thought process <br> <br>· Problem-solving skills <br> <br>· An ability to stick to strict deadlines <br> <br>· An ability to prioritize and delegate <br> <br>· A keen eye for detail <br> <br>· ERP System experience <br> <br>· Microsoft 365 experience <br> <br>· Teamwork <br> <br>· Knowledge of ISO 22000 <br> <br> <br> <br> <br> <br>Responsibilities and Obligations <br> <br>Installing and configuring computer hardware, software, systems, networks, printers and scanners <br>Monitoring and maintaining computer systems and networks <br>Responding in a timely manner to service issues and requests <br>Providing technical support across the company (this may be in person or over the phone) <br>Setting up accounts for new users <br>Repairing and replacing equipment as necessary <br>Testing new technology <br>Possibly training more junior staff members <br>Help IT manager in certain tasks <br>Respond in a friendly way to all department who are in need of IT services <br>Respect Confidentiality of info in each device and department <br> <br>Industry <br>Printing Services <br>Employment Type

We are hiring an IT Support Specialist to join a reputable company in Verdun. <br> <br>Requirements: <br> <br>* BS in Computer Science, CCE, or equivalent. <br>* MCSE and CCNA certifications. <br>* Minimum 2 years of experience in IT Support. <br>* Strong knowledge of Microsoft 365, Active Directory, Windows Server, TCP/IP, Fortinet, and hardware/software troubleshooting. <br> <br>Working Schedule: <br> <br>* Monday to Friday | 8:00 AM – 5:00 PM <br> <br>Package: <br> <br>* Competitive salary + additional benefits

We are looking for a motivated Junior IT Support Technician to join our IT support team. The position is suitable for someone who enjoys troubleshooting, working with technology, and providing hands-on support to users and clients. <br> <br>Main Responsibilities <br> <br>- Provide day-to-day first-level IT support to users and clients. <br>- Troubleshoot Windows PCs, laptops, printers, networking and basic hardware issues. <br>- Install, configure and maintain computers, printers and other IT equipment. <br>- Perform basic network troubleshooting, including switches, Wi-Fi and cabling. <br>- Assist with Microsoft 365, email and user account-related issues. <br>- Install and configure software and perform routine system updates. <br>- Assist senior technicians with servers, firewalls, backups and other IT infrastructure. <br>- Visit client sites when required to troubleshoot and resolve IT issues. <br>- Perform hardware installations, replacements and basic preventive maintenance. <br>- Document reported problems, solutions and completed service tasks. <br>- Follow up on pending technical issues and escalate complex problems to senior technicians. <br>- Assist with IT equipment deliveries, installations and other technical assignments. <br> <br>Requirements <br> <br>- Diploma or degree in IT, Computer Science, Networking or a related field. <br>- Basic knowledge of Windows, Microsoft 365, computer hardware and networking. <br>- Good troubleshooting and problem-solving skills. <br>- Willingness to learn and develop technical skills. <br>- Good communication and customer-service skills. <br>- Ability to work independently as well as part of a team. <br>- Valid motorcycle driving license and own motorcycle required. <br>- Motorcycle must have valid legal registration, insurance and required documents. <br>- Willingness to visit customer sites as part of the daily job. <br> <br>Preferred Skills <br> <br>Knowledge of any of the following is an advantage: <br> <br>- Microsoft 365 / Exchange Online <br>- Windows Server <br>- TCP/IP and basic networking <br>- Wi-Fi and network switches <br>- Firewalls <br>- Backup systems <br>- CCTV and NVR systems <br>- Microsoft Windows deployment and troubleshooting <br> <br>What We Offer <br> <br>- Hands-on experience with a variety of IT environments and technologies. <br>- Training and continuous technical development. <br>- Opportunity to grow into a Senior IT Support / Network Support role. <br>- Exposure to real-world client environments and IT infrastructure. <br>- Professional and team-oriented working environment. <br> <br>If you are technically curious, reliable, willing to learn and enjoy solving IT problems, we would like to hear from you

Job Summary <br>The Junior IT Support is responsible for providing day-to-day technical support to employees and assisting with the installation, configuration, troubleshooting, and maintenance of IT equipment and services. <br>The role requires good knowledge of Windows environments, Microsoft Office applications, computer hardware, printers, basic networking, structured cabling, Microsoft 365, access control, and wireless network environments. <br>The Junior IT Support will work under the supervision of the IT Manager/Senior IT Support and assist in maintaining reliable and efficient IT operations. <br> <br>Key Responsibilities <br>1. PC & End-User Support <br>• Install and configure desktop computers and laptops. <br>• Install, configure, and troubleshoot Windows operating systems. <br>• Install and configure Microsoft Office and other required business applications. <br>• Configure user profiles, email accounts, and standard workstation settings. <br>• Perform basic hardware troubleshooting, including RAM, storage, monitors, keyboards, docking stations, and other peripherals. <br>• Prepare computers and IT equipment for new employees. <br>• Assist with employee onboarding and offboarding from an IT perspective. <br>• Perform basic preventive maintenance and regular checks of IT equipment. <br>2. Printers, Scanners & Peripheral Devices <br>• Install and configure local and network printers. <br>• Configure scanners and multifunction printers. <br>• Troubleshoot common printing, scanning, driver, connectivity, and hardware issues. <br>• Configure printer IP addresses and network connectivity. <br>• Assist users with other IT peripherals and meeting-room equipment. <br>3. Basic Networking <br>• Understand basic networking concepts, including: <br>o TCP/IP <br>o IP addresses <br>o Subnets and subnet masks <br>o Default gateways <br>o DNS <br>o DHCP <br>o LAN/WLAN concepts <br>• Perform basic network troubleshooting using tools such as Ping, IPConfig, Tracert, and NSLookup. <br>• Identify basic network connectivity problems. <br>• Connect and test network devices. <br>4. Structured Cabling <br>• Perform basic Cat6 network cable installation and termination. <br>• Terminate Cat6 cables using RJ45 connectors. <br>• Assist with patch-panel and network-rack organization. <br>• Label and document network cables, ports, and connected devices. <br>• Maintain clean and organized network cabling. <br>. <br>5. IT Operations & Support <br>• Respond to user support requests and IT tickets. <br>• Troubleshoot basic hardware, software, network, printing, and connectivity issues. <br>• Escalate complex technical issues to senior IT staff when necessary. <br>• Maintain accurate IT asset and inventory records. <br>• Document completed tasks, incidents, configurations, and technical solutions. <br>• Perform regular checks of IT equipment and infrastructure as assigned. <br>• Follow IT security policies, procedures, and best practices. <br>Required Technical Skills <br>The candidate should have basic knowledge or practical experience in: <br>• Windows 10/11 installation and configuration <br>• Microsoft Office installation and troubleshooting <br>• PC/laptop hardware troubleshooting <br>• Printers and scanners <br>• TCP/IP networking <br>• IP addressing and subnetting <br>• DHCP and DNS fundamentals <br>• LAN and Wi-Fi troubleshooting <br>• Cat6 cable termination and testing <br>• Microsoft 365 <br>• Outlook, Teams, OneDrive, and SharePoint fundamentals <br>• IT asset management and documentation <br>Qualifications <br>• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Networking, or a related field. <br>• 0–2 years of IT support experience or equivalent hands-on technical experience. <br>• Good troubleshooting and problem-solving skills. <br>• Good communication and customer-support skills. <br>• Ability to follow technical procedures and documentation. <br>• Ability and willingness to learn new technologies. <br>• Ability to work independently on basic tasks and escalate more complex issues appropriately

* Attend meetings and take clear, accurate, and organized notes. <br>* Prepare meetings. <br>* Identify key decisions, action items, deadlines, and responsibilities. <br>* Convert meeting discussions and information into PowerPoint presentations, Word reports, and Excel files. <br>* Prepare presentations for management meetings. <br>* Organize data and information in Excel and create basic reports and summaries. <br>* Follow up on action items and provide updates to management. <br>* Coordinate with different departments to collect required information. <br>* Maintain organized records of meetings, presentations, reports, and documents. <br>* Assist management with preparing reports, presentations, agendas, and other documents. <br>* Present information when required. <br> <br>Requirements: <br> <br>* Strong communication and note-taking skills. <br>* Excellent knowledge of Microsoft PowerPoint, Word, and Excel. <br>* Good writing and formatting skills. <br>* Strong organization and attention to detail. <br>* Ability to summarize complex discussions clearly. <br>* Ability to communicate with managers and different departments. <br>* Good presentation and public-speaking skills. <br> <br>* ⁠Arabic and English skills ,French is a plus

* Attend meetings and take clear, accurate, and organized notes. <br>* Prepare meetings. <br>* Identify key decisions, action items, deadlines, and responsibilities. <br>* Convert meeting discussions and information into PowerPoint presentations, Word reports, and Excel files. <br>* Prepare presentations for management meetings. <br>* Organize data and information in Excel and create basic reports and summaries. <br>* Follow up on action items and provide updates to management. <br>* Coordinate with different departments to collect required information. <br>* Maintain organized records of meetings, presentations, reports, and documents. <br>* Assist management with preparing reports, presentations, agendas, and other documents. <br>* Present information when required. <br> <br>Requirements: <br> <br>* Strong communication and note-taking skills. <br>* Excellent knowledge of Microsoft PowerPoint, Word, and Excel. <br>* Good writing and formatting skills. <br>* Strong organization and attention to detail. <br>* Ability to summarize complex discussions clearly. <br>* Ability to communicate with managers and different departments. <br>* Good presentation and public-speaking skills. <br> <br>* ⁠Arabic and English skills ,French is a plus

We are seeking a proactive and skilled IT Support Specialist to manage day-to-day IT operations and helpdesk support for our clients based in Lebanon (hybrid), and abroad (remotely). In this role, you will be the primary technical point of contact for local customer agents and support staff, as well as providing remote IT support to client teams and users across international locations. <br>The ideal candidate has hands-on experience in desktop support, networking troubleshooting, VoIP systems, and strict data privacy compliance standard to healthcare environments

Main Responsibilities: <br>•Provide first-level IT support to employees. <br>•Troubleshoot PCs, laptops, printers, scanners, and other IT equipment. <br>•Install and configure Windows, software, and applications. <br>•Troubleshoot basic network, Wi-Fi, and Internet connectivity issues. <br>•Support Microsoft 365, Outlook, Teams, and email accounts. <br>•Set up PCs and equipment for new employees. <br>•Handle basic IT hardware and software troubleshooting. <br>•Support users with day-to-day IT issues and requests. <br>•Maintain IT equipment and asset records. <br>•Escalate complex technical issues to the IT Administrator. <br>•Assist with other IT tasks and projects when required. <br> <br>Requirements: <br>•Previous experience in IT Support / Helpdesk is preferred. <br>•Good knowledge of Windows and Microsoft Office / Microsoft 365. <br>•Basic knowledge of networking (LAN, Wi-Fi, TCP/IP). <br>•Good hardware troubleshooting skills. <br>•Good communication and problem-solving skills. <br>•Motivated, responsible, and willing to learn. <br>•Ability to work independently and as part of a team. <br> <br>???? Location: Choueifat

IT Support Engineer <br>Experience: 2 years <br> <br>Role Summary <br>We’re looking for an IT professional to manage network infrastructure, telephone systems, and end-user support across our organization. <br> <br>Key Responsibilities <br>• Configure and maintain LAN/WAN infrastructure, including VLAN segmentation and routing. <br>• Manage Sophos firewall policies, rules, and site-to-site VPN configurations. <br>• Administer Grandstream UCM IP-PBX systems (extensions, trunks, call routing, troubleshooting). <br>• Provide end-user technical support (hardware, software, network connectivity). <br>• Manage Microsoft 365 tenant administration (user provisioning, licensing, security policies). <br>• Manage Exchange Online (mailboxes, distribution groups, mail flow rules, troubleshooting). <br>• Monitor network performance and resolve connectivity issues. <br>• Maintain documentation for network topology and configurations. <br>• Coordinate with vendors for hardware/software procurement and support. <br> <br>Required Skills <br>• Strong knowledge of VLAN configuration and network segmentation. <br>• Hands-on experience with Sophos firewalls (or similar UTM platforms). <br>• WAN/LAN troubleshooting and configuration. <br>• Experience with Grandstream UCM or similar VoIP/PBX systems. <br>• Microsoft 365 administration (Exchange Online, Azure AD/Entra ID). <br>• End-user technical support experience. <br>• Strong troubleshooting and problem-solving skills. <br> <br>Qualifications <br>• Bachelor’s degree in IT, Computer Science, or a related field. <br>• Relevant certifications (CompTIA NetworK+, Microsoft 365 Certified, Sophos certification) are a plus