• Call and schedule online consultations with potential patients who have unsold treatment plans.
• Conduct daily video consultations with potential patients or customers to explain their treatment plans, elaborate on our treatment process, and negotiate the treatment cost to drive sales.
• Respond promptly within an SLA to incoming potential customer queries via WhatsApp chats, phone calls, and emails.
• Manage both outbound and inbound calls.
• Follow up through phone calls and WhatsApp communication with potential patients or customers daily to boost sales.
• Escalate the requests of potential patients or customers considering treatment purchase to the orthodontists and treatment design teams to ensure a proper understanding of the patients' treatment goals.
• Maintain accurate records of patient and customer interactions and activities on our CRM.
• Recognize and proactively report trends, potential weaknesses, and contribute to finding the best solutions to enhance our patient and customer journey.

Skills

Educational Background:

• Bachelor’s degree in marketing, Business, or a related field
• Health Tech, dental background or experience in a high growth startup is a plus

Experience and Skills:

• 2 – 3 years of experience in Sales and Customer Service 
• Experience in dealing specifically with customers from the GCC, including KSA.
• You are empathetic and customer-centric with excellent sales & communication skills
• Proven record of overcoming targets
• You have experience working with CRM
• Excellent written and verbal communication skills in both Arabic and English
• You know how to effectively manage your tasks and time as you will be given full autonomy
• Meticulous attention to detail with the ability to multitask

Basma.com is an equal opportunity employer committed to diversity and inclusion. We base our hiring decisions on qualifications, merit, and business needs.