• Lead by example by living XPark Values on a day-to-day basis and encourage and help all Entertainers and Referees to do the same.
• Regularly step into the shoes of an Entertainer to ensure Supervisor presence is felt on the floor and front of house.
• Positively influence and maintain the XPark culture through direct and indirect action as needed.
• Take every opportunity to promote the XPark Vision, Values and Culture both internally and externally.
• Facilitate a Free-Jumping Revolution culture! (Show during school visit)
• Facilitate classes or private sessions to our clients.
• Welcome and serve customers in an efficient and friendly manner and provide a high level of product and service knowledge.
• Facilitate efficient customer flow throughout the greeting, food and gathering areas.
• Prepare and deliver F&B offer displays according to XPark standards and procedures.
• Prepare and set up party rooms based on run sheets.
• Deal with customer issues directly and resolve promptly whenever possible. Escalate to Customer Services Supervisor when required.
• Input accurate data into POS as this directly impacts reporting and analysis.
• Comply with cash and credit cards security procedures.
• Forward all customer feedback regarding promotions, customer experience and complaints to the Customer Services Manager to review.
• Ensure safe food and beverage handling and quality is maintained at all times.
• Maintain a well presented and clean premises.
• Complete operational, equipment and maintenance checklists.
• Other duties as assigned