Job purpose
- Responsible for providing excellent customer service and reaching targeted figures by promoting the company’s image and ensuring customer satisfaction and retention.
- Perform duties in accordance with Malia Group policies and procedures

Duties and responsibilities

On Sales
- Reach POS weekly/monthly target and maintain raking standard
- Handle the opening and closing of the shop and maintain work area in a clean and organized manner
- Maximize volume and value of sales while dealing with customer
- Optimize stock management and ensure healthy stock levels (replenish stock level, items transfer, daily count..)
- Abide by invoicing procedure of assigned POS, adequate storage, shelving and visibility
- Report important sales rotation, daily sales activities, raised complaints, store activities.

On Customer Service
- Conduct post sales follow-up (call customers to ensure satisfactory result after use of product) and any sales calls to customers (call to inform about sale periods, launching of new items and reminders about make-up/skin-care appointments)
- Ensure excellent customer service (consultancy, customer complaints handling, returns..)
- Create and update POS clients’ database
- Represent the brand image in a positive and professional way by wearing according to the dress code, clipping the name tag and having make-up on at all times

On Reporting and Recommendations
- Monitor and report to Business Manager competitor's activities such as sales initiatives, new product launches and price changes
- Provide recommendations regarding the improvement of customer sales and retention tools
- Participate in management meetings and take responsibility for sales improvement initiatives.

Education
Makeup or Beautician diploma

Experience
Experience in sales of minimum 1 year