OUR COMPANY
info³ (Media doc in Lebanon) is a web publishing company of around forty employees specializing in media and marketing information systems.
Our solutions enable major international advertisers to effectively manage their worldwide media and marketing campaigns.
Brands that use our services include L’Oréal Paris, Lancôme, Garnier, Cartier, Mont Blanc, Gucci, President, Louis Vuitton, Céline, Seb, Tefal, Nivea.

MISSION
As part of the team coordinating the L’Oréal account (approximately 4,000 users in 90 countries), the mission is split into three areas:

Client support (60%)
• Understand the media process
• Help agencies to use info3plan, our product for entering media plans
• Help brands to use info3track, our product for interrogating consolidated media plans
• Log all requests or anomalies in a ticketing system and ensure they are successfully resolved
• Provide short term workarounds when necessary
• Help to improve global adoption of our products
• Proactively identify any problems that may arise and communicate with the technical team in order to find the best solution in the shortest possible time.

Functional improvements and testing (35%)
• Assist the Product Owner in the design of functional product developments
• Write testing schedules to ensure the quality of new product versions
• Carry out necessary functional tests
• Provide feedback on the design of new product versions
• Participate in project follow-up meetings with the client.

Training (5%)
• Spread best practice via webinars, small user guides or other communication tools
• Host distance training sessions to facilitate the integration of new users.

SEARCH PROFILE
• Excellent level in oral and written English
• Excellent inter-personal and written skills in a multicultural context
• Ability to understand business processes related to media planning
• Ability to manage time and prioritize activities while respecting deadlines
• Ability to engage with technical teams to interpret users' problems
• Interest in advertising and media
• Thoroughness and consistency
• Ability to handle pressure
• Able to work autonomously