o Jobs scheduling (new, renew, call backs, follow up and pending, Follow up jobs with client. This to be done on Outlook, excel and/or Software
o Delivery of daily schedules to all teams with the technical engineer and follow up all jobs for day and night.
o Receive all Service tickets from the technical engineer, check follow ups, call backs, register them, schedule the needed
o Register all incoming customers’ enquiries and work orders against Service Tickets received from the crews for all on call jobs or single service treatments.
o Checking GPS for crew time attendance and overtimes
o Technicians Monthly attendance sheet
o Filing service tickets in the cabinets
o Setting schedules and deliveries for invoices, payments and needed documents.
o Coordinate with the accounts in regards to billing upon completion of the invoicing to customers with reference to contracts, branches, on call & single service treatments.
o Attend all Orkin incoming phone calls, transmit and take adequate messages to the right party
o Enter data of customers in the service software when ready
o Coordinating with the accounting department for the invoices needed for collection and make sure delivering them to the technician accordingly for collection
o Register on PC all call logs in the service software and/or in incoming enquiries registrar whether they are received via phone, fax, email or mail and circulate them for the Operations Director to be checked on daily basis.
o Prepare customers files upon become effect or on companies board or renewed (contract, other needed documents) Circulate it to the technical engineer, fix yearly schedule and submit to Operations director for approval then file it.

Knowledge, Skills & Abilities:
o Ability to meet deadlines and operate well under pressure
o Excellent verbal and written communication skills
o Excellent interpersonal, customer service & problem solving skills
o Excellent organizational skills