Department:
Costumer Service

Job Status:
Full Timer

Working Hours:
Monday till Friday from 9:00 am till 6:00 pm
Saturdays from 9:00 am till 2:00 pm

Location:
Warehouse - Mar Roukoz

REPORTING
Reporting Lines:

Relationship Span:
Within Mike Sport : VMD, All Departments.
Outside Mike Sport: Suppliers, Customers.


SCOPE OF THE JOB
The Customer Service Representative is responsible for identifying and attracting potential customers while providing highest level of customer service standards.

KEY RESPONSIBILITIES
- Identify customer's complaints by determining the cause of the problems and providing appropriate solutions in order to properly close the case within the agreed on time frame.
- Identify and assess clients’ needs in order to achieve high level of customer satisfaction.
- Build sustainable relationships of trust through open and interactive communication with our customers.
- Provide accurate, valid and complete information by using the right methods/tools.
- Ensure a proper documentation of all customers’ complaints and interactions.
- Follow communication procedures, guidelines and policies.
- Create and maintain loyalty cards, based on Mike Sport policy, for both employees and customers.
- Possess strong product knowledge, in order to respond to all customers inquires.
- Follow up closely with After Sales Maintenance team, on all repairing items.
- Perform customers’ customization requests in terms of printing, restringing, waxing, tailoring etc…
- Perform other duties that are aligned & related to the job scope.

COMPETENICES
Customer Focus
Planning & Organizing
Self - Development
Communication Skills
Driving and Achieving results
Relationship Building
Initiative

JOB REQUIREMENTS
- Education: High School degree.
- Experience: 0 to 1 year experience in customer service field.
- Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.
- Computer Skills: Advanced knowledge in MS Office, Illustrator knowledge is a plus