Department:

E-Commerce

Job Status:

Full Timer

Working Hours:

Monday till Friday: from 09:00 AM till 06:00 PM

Saturday from 09:00 AM till 02:00 PM (Rotation)

Location:

Warehouse - Mar Roukoz

Relationship Span:

Within Mike Sport   : E-Commerce Dpt, Retail Manager, Marketing Dpt, Commercial Procurement Dpt, Warehouse Dpt.

Outside Mike Sport : Suppliers, Customers.

SCOPE OF THE JOB

The E-Commerce Administrator is responsible for maintaining accurate database records and for supporting the E-Commerce Dpt. in running the online shop in all countries.


KEY RESPONSIBILITIES

Receive and sort items from stores and initiate steps to integrate into E-Commerce Department.
Ensure delivering of high standards customer service and maximize sales in line with the company objectives and targets.
Handle the end-to-end operation cycle of the e-commerce shop to increase customers’ satisfaction, including site performance, speed and quality of service, order fulfillment and deliveries.
Liaise with the Back Office unit, in order to maintain standardization of items descriptions and details accuracy.
Initiate orders processing from order requisition (SO) until delivery as per the E-Commerce P&P.                                                                                                            
Ensure proper documentation of the E-Commerce orders and invoicing, aiming to conserve proper database.
Prepare clients orders on daily basis and maintain proper coordination with the logistics company & warehouse team, to ensure on time delivery of orders.  
Maintain high level of customer service and reply to customers’ complaints.
Stay informed and up-to-date with the competitive scene in the local and regional market to identify threats and opportunities related to the successful performance of the online shop.
Process and validate inventory transactions, to ensure accurate stock on hand and minimize the discrepancy rate.
Follow up on purchase orders and processes to ensure continuous system update with stock level upon receipt of shipments.
Assist in preparation of needed written description, pictures…of items. Process local change of prices and season transactions into website.
Perform other duties that are aligned & related to the job scope.


COMPETENICES

Customer Focus
Strategic Thinking
Commercial Understanding
Analytical Thinking
Planning and Organizing
Initiative
Driving and Achieving results

JOB REQUIREMENTS

Education:  Bachelor’s degree in Business Administration or Marketing.
Experience:  0 - 1 year of experience in a similar role. Retail experience is a plus.
Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.
Computer Skills: Advanced knowledge in MS Office