- Welcomes customers by greeting them; offering them assistance.
- Directs customers by escorting them to racks and counters; suggesting items and provide accurate information (e.g., product features, pricing...)
- Helps customer make selections by building customer confidence; offering suggestions and opinions.
- Documents sale by creating or updating customer profile records.
- Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
- Cross-sell products, upsell when appropriate; promote current sales, promotions, etc.
- Coordinate with the Sales Representatives team to provide excellent customer service (especially during peak times)
- Contributes to team effort by accomplishing related results as needed.
- Keep the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
- Help organize back stock and perform inventory counts.
- Stay up-to-date with new products/services.
- Handle customer complains in a calm and professional manner.
- Take direction from and report to assigned supervisor.
- Provide customer feedback to the Store Manager.
- Perform other duties as assigned