Technical Support L1

ubaTaeCJ - لبنان - بيروت
Description

Aspire Software is looking for a Technical Support L1 to join our team in Lebanon.

Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What You Day Will Look Like

  • Direct communication with clients to resolve immediate software issues.
  • Managing ticket workload across several customers, escalating issues where appropriate

and providing resolution to issues

  • Liaising with internal Customer Success Managers, Product Owner, Development Team,

Project Management, Implementation Team, whilst being involved in the management of major

incidents and performance reporting

  • Troubleshooting issues in the product (application and data), database server, web server,

and networks, to minimize risk of disruptions

  • Communicating and escalating critical service failures through the Senior Management

teams

  • Ensuring reviews are fully documented and actions are raised and fulfilled
  • Being involved in changes to the service operation tools, processes and working practices
  • Assisting in defining and meeting SLA’s and service driven SLAs, as well as updates of the

service catalogue

  • Assisting in building up the Knowledgebase
  • Supporting updates to products and services in both staging and production (live) system

environments, in compliance with defined procedures.

Requirements

  • Experience within Microsoft Windows OS
  • Intermediate/Advanced knowledge of Microsoft Office products including Excel, Access, and SharePoint
  • Experience reviewing and/or troubleshooting
  • Networking experience (TCIPv4, TCPIPv6, Networking Protocols)
  • Experience within the business of Car Rental Operations
  • Experience with supporting a Point-of-Sale Software Application
  • Excellent communication skills, a can-do attitude, and an attention to detail are required as well as the ability to analyze a problem and quickly resolve it
تاريخ النشر: ١٧ أغسطس ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ١٧ أغسطس ٢٠٢٤
الناشر: LinkedIn