Department: Retail
Job Status: Full Timer
Working Hours: Flexibility in working hours is needed as per the Store opening hours, including weekends & holidays.
Location: Maten Area

SCOPE OF THE JOB:
The Store Manager is responsible for leading and managing the store operation to deliver the highest standards of customer service and to maximize sales and profitability in line with company’s objectives. He / she is also responsible for the inventory, maintenance and external appearance of the store.

KEY RESPONSIBILITIES:
- Detect, anticipate and provide regular feedbacks on customer’s needs, markets trends and competitors activities affecting the region/ market.
- Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
- Ensure a responsible usage of Loyalty Cards, in order to avoid any abuse.
- Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between stores, transfers to/from warehouse, damaged items, devolution, etc.
- Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with Buyers and Area Manager) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout.
- Prepare staff schedule based on budgeted hours and/ or visitor’s traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) As well as ensure the effective communication of sales plans and set daily and hourly targets to the Store/Department team.
- Evaluate the performance of Sales team in coordination with the HR department. (During Performance Management evaluation, End of Probation Period reviews, etc …)
- Oversee the stock rotation process (To/From Stores & Warehouse), ensuring that all items are being offered on time.
- Train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential.
- Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with Retail Manager).
- Oversee the stores image and ensure its compliance with the company standards, verify and follow up on the cleanliness, display and maintenance of the store including the window, cash and stock room.

JOB REQUIREMENTS:
- Education: Bachelor Degree in Business Administration, or any related field.
- Experience: 3 years of experience in a managerial role, Retail experience is a plus.
- Linguistic Skills: Advanced in English & Arabic, French is a plus.
- Computer Skills: Proficiency in Ms. Office; POS knowledge is a plus