The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The Caseworker will be responsible for the implementation of the Comprehensive Protection Case Management for persons at Heightened risks . The Case Worker will be supervised by the case management officer to ensure qualitative and effective case management. It is anticipated that the caseload will be an average of 30 active cases in a given period.

Major Responsibilities

• Individual Case Management
• Conduct household visits and center-based interviews to assess the needs of clients and families.
• Work with identified clients and families to develop and implement an action plan in accordance with their needs, capacities and goals.
• Discuss with identified clients choices and options available, including seeking out alternatives when the needed services are not available, and actively involve clients and/or families in decision making that will affect them.
• Assess risk and support clients and families to understand risks relevant to their situation.
• Link clients and families with support groups and networks, and other community-based resources, as appropriate.
• Identify and receive referrals regarding clients and families (including carers) with specific needs who are detected during registration, psychosocial, outreach and other activities (for example, through Refugee Outreach Volunteers).
• Provide information to clients and families about their rights and entitlements, including what services are available (including beyond the scope of services provided by IRC).
• Ensure appropriate monitoring, review and follow up of the services provided to cases.
• Ensure complete and updated documentation related to each individual case.
• Determine if and when it is appropriate to discontinue follow up to clients and families (case closure).
• Be accountable to individuals, families and communities for the services they provide.
• Directly provide psychosocial counseling and support the coordination of provision of services by other specialized service providers in accordance with the needs of individuals and families.
• Data management and reporting
• Manage, file and store data, ensuring the confidentiality of the information collected and the services provided.
• Prepare and submit weekly and monthly work plans in a timely manner for the Case Management Officer’s validation.
• Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
• Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case management and reporting requirements.
• Coordination and representation
• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
• Receive cases referred from other agencies (following case allocation by the Case Management Officer). Provide feedback of actions taken to other agencies, when necessary and appropriate in light of confidentiality requirements.
• Lobby on behalf of individuals and families to access services and support individuals and families to effectively represent their views, needs and capacities in all meetings affecting them.
  
  

Minimum Qualifications

Work Experience:

• At least 2 years of experience in Case Management.
• Experience working with refugee population preferred.
  
  

Demonstrated Skills And Competencies

• Ability to maintain confidentiality, respect, non-discrimination and safety of beneficiaries at all times.
• Good communication skills.
• Excellent interpersonal and problem-solving skills, creativity and flexibility.
• Strong team spirit, comfortable in a multi-cultural environment.
• Flexibility in working overtime when needed and ability to handle pressure well.
• Good computer skills (Microsoft Word and Excel).
• Good reporting skills
  
  

Education: A degree in Social Work or other related field with a strong cash management component is preferred.

Language Skills: Fluency in Arabic required, ability to communicate and write clearly in English.

Certificates or Licenses: Case Management Training



Working Environment: Located in Beirut, the working environment will be a combination of standard office (25%) and field-based (75%).

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures