Job Overview: As the Head of Operations at StayInn (www.stayinn.com), you will take the lead in ensuring that our properties not only meet the highest standards of cleanliness, maintenance, and guest satisfaction but also align with the company’s broader vision and business development plans. This role requires a hands-on leader who will revamp and closely monitor every aspect of our operational processes, ensuring that our properties consistently operate at the level of a 5-star hotel. Your mission is to create a seamless operational environment that supports StayInn’s growth, enhances guest experiences, and maintains alignment with our strategic objectives.

Key Responsibilities:

Operational Management (Primary Focus):

• Property Oversight: Directly manage and revamp the day-to-day operations of all properties, ensuring they consistently meet StayInn’s high standards for luxury and cleanliness.
• Process Implementation: Develop, implement, and monitor detailed operational processes, including checklists for cleaning, maintenance, and inventory management, ensuring strict adherence by all teams.
• Hands-on Monitoring: Regularly inspect properties, personally ensuring that all standards are met, and processes are followed with meticulous attention to detail.
• Staff Training & Orientation: Lead the training and orientation of all staff, focusing on equipping them to maintain the high standards expected at StayInn and ensuring they understand the importance of these standards.
• Inventory & Maintenance: Take direct charge of inventory management and maintenance, setting up systems for efficient tracking and management, and personally following up on issues to ensure they are resolved promptly.
• Enhancement of Property Features: Identify and propose enhancements to property features that will elevate the guest experience and attract corporate clients, keeping StayInn at the forefront of luxury accommodations.
• Tech-Savvy Management: Utilize cutting-edge property management systems to enhance operational efficiency and maintain the premium quality of our properties.
• Elevate and Sustain Guest Excellence: Consistently deliver an exceptional, luxury guest experience from check-in to check-out, promptly address and resolve any issues with care, and continuously refine our services based on guest feedback to meet the high expectations of our discerning clientele.

Management Responsibilities (Secondary Focus):

• Team Leadership: Inspire and lead the operations team, ensuring they are motivated and capable of delivering outstanding service in line with our luxury standards.
• Budget & Financial Oversight: Manage the operations budget with precision, implementing cost-effective strategies that maintain the luxury experience without compromising quality.
• Reporting: Regularly report to the GM and CEO on operational performance, providing detailed insights into process adherence, property conditions, and areas for improvement, ensuring the GM & CEO is kept informed.

Qualifications:

• Education: Bachelor’s Degree in Hospitality Management, Real Estate, Business Administration or a related field. A Master’s degree or certifications in property or operations management, especially in the luxury sector, is a plus.
• Experience: Proven experience with a minimum of 5+ years in hands-on operational management, including at least 2 years in a senior role within the luxury hospitality or real estate sector. Direct experience in managing property operations with a strong focus on maintaining high standards of cleanliness, maintenance, and guest satisfaction.

Skills:

• Attention to Detail: Exceptional focus on the smallest details in property management, ensuring no aspect of the guest experience is overlooked.
• Process-Oriented: Strong ability to develop, implement, and rigorously monitor operational processes and checklists.
• Leadership: Proven leadership skills with the ability to inspire and manage teams effectively, fostering a culture of excellence and accountability.
• Financial Acumen: Financial management skills, including budgeting, cost control, and basic financial reporting in a luxury apartment context.
• Problem-Solving: Proactive approach to identifying issues and implementing solutions, with a focus on maintaining high operational standards.
• Communication: Excellent verbal and written communication skills, capable of maintaining the luxury brand’s tone and quality while effectively leading operational teams.
• Equal Opportunity Statement: Include a statement on commitment to diversity and inclusivity.