Job Responsibilities:
o Perform daily system and security monitoring.
o Provide technical support to all employees.
o Build and maintain technical documentation, manuals and send periodic reports
o Maintain access control and phone systems.
o Upgrade systems with new releases and models; and determine what new technology solutions and implementations will meet business and system requirements.
o Maintain an inventory list for all IT assets.
o Technically control Oracle systems by ensuring the following tasks:
- Creation, deletion and modification of users
- Creation of rules and modification of access rights
- Generation of reports
- Installation of patches and upgrades
- System maintenance
o Troubleshoot issues and outages and resolve them by analyzing error messages, logs and following procedures;
o Monitor database backup and recovery strategies and procedures; monitor backup jobs; recover data as required to ensure integrity of database, application, and file systems.
o Monitor and maintain network system security, servers, backup libraries, applications and databases; upgrade anti-virus software; perform preventative maintenance on network and server hardware equipment; create utilities and scripts.
o Responsible for the installation, configuration, maintenance, and reporting of Windows based systems.
Required Skills & Abilities:
o Accurate, efficient, and timely execution of tasks
o Ability to multi-task
o Strong teamwork and relationship management skills; works effectively with all personalities
o Ability to be flexible and resourceful in response to changing priorities and needs
o Detail oriented and organized
o Effective time management and prioritization skills
o Strong problem-solving aptitude, priority setting, and collaboration skills.
Job Requirements:
o 1-2 years in an IT support or sysadmin position
o Solid troubleshooting and customer service skills
o Desire to remain at the forefront of new technology
o Understanding of Microsoft Server OS, Virtual machines, Active Directory and Microsoft Exchange