Requirements:
• Language Skills: Fluent in Arabic, English, and French.
• Bachelor's degree in Engineering (Electrical, Mechanical, or equivalent).
• Proficiency in Microsoft Office.
• Strong data entry and reporting skills.
• Excellent administrative writing skills.
• Effective communication skills.
• Familiarity with email etiquette.
• Negotiation skills.
• Customer-centric mindset with a focus on understanding customer needs.
• Ability to inform and update others.
• Commitment to self-development and continuous learning.
• Strong attention to detail and professionalism.
• Demonstrated ability to work collaboratively in a team environment.

Responsibilities:
As a Technical Team Coordinator, you will play a vital role in overseeing the activities of our technical team and ensuring efficient installation, maintenance, and after-sales services. Your responsibilities will include:
• Supervising technical team: Provide guidance and support to the technical team members involved in installation, maintenance, and after-sales services. Ensure adherence to quality standards and timely completion of tasks.
• Project management: Manage new project installations, including coordinating commissioning activities and overseeing the handover process. Maintain effective communication with relevant stakeholders throughout the project lifecycle.
• Reporting and documentation: Handle technical team reports, including collating data, preparing comprehensive reports, and maintaining accurate records. Present findings to management as required.
• Quotation preparation: Prepare quotations for new projects, considering client requirements and ensuring competitive pricing. Collaborate with sales and finance teams to finalize quotations.
• Client communication and follow-up: Engage in regular communication with clients to address their queries, provide updates, and ensure customer satisfaction. Handle phone calls related to after-sales service promptly and professionally.
• Maintenance contracts: Create and manage maintenance contracts with clients, ensuring clarity on service agreements, deliverables, and timelines. Monitor contract renewals and modifications.
• Complaint resolution: Handle clients' complaints promptly and effectively, investigating the issues, identifying root causes, and implementing corrective actions. Strive to resolve problems to the satisfaction of the clients while maintaining a professional approach.
• Client satisfaction: Proactively work to ensure client satisfaction by providing professional service, promptly addressing concerns, and building strong client relationships