Job Summary:

Responsible for providing continuous support for the banking solutions running at customer’s premises and ensuring a quality of services as per the Customer Service Level Agreement.

Job Responsibilities:

• Handle on daily basis the issues related to banking application support.
• Monitor the status of incidents per application support staff.
• Ensure proper follow-up on daily administration.
• Issue monthly statistic reports about the customer’s incidents.
• Follow-up with the Development department on the status of application software bugs.
• Coordinate with the Consulting team for the installation of new applications.
• Provide technical support for the Consulting team when needed.
• Ensure technical support for clients upon need in an effective and efficient manner.
• Conduct technical training to the clients.
• Manage and supervise team procedures, activity and support ticket logging.
• Manage and Develop Data adjustment scripts
• Manage and Develop Data migration projects

Requirements:

Education: BS degree in Computer Engineering, Computer Science or equivalent

Work Experience: Min 10 years of experience in application support and administration related to Banking Industry as well as Software Development.

Languages: Arabic, English and French.

Technical skills:

• Office literate (Word, Excel, PowerPoint).
• Excellent knowledge of Unix/Linux and Microsoft environments.
• Good process knowledge of SQL Language and database design.
• Good knowledge of web technologies: REST APIs, Webservices, Carbon Applications (WSO2 framework).
• Good knowledge of Virtualization / Cloud Computing.

Other skills:

• Good analytical thinking & problem solving skills
• Excellent client service skills
• Flexibility & adaptability
• Professional confidence
• Good communication skills
• Good teamwork and cooperation spirit