In charge of managing the team in each section of the supermarket, achieving sales targets, and maximizing growth.

RESPONSIBILITIES & DUTIES

• Oversee and manage supermarket activities and daily operations.
• Ensure all sections are ready for business (lights, air conditioning, refrigeration, doors, security, parking, staff, etc.).
• Open and close the store as required.
• Address staff-related issues and ensure effective and efficient work scheduling.
• Coordinate daily with supervisors to maintain workflow and foster a team-oriented environment.
• Continuously monitor pricing, expiry dates, returned goods, and warehouse coordination.
• Handle customer complaints, queries, and other service-related concerns.
• Assist in the recruitment of new supermarket staff.
• Evaluate staff performance at the end of the probation period and annually.
• Supervise order receiving, stock control, and inventory management.
• Fulfill all operational requirements of the store.
• Assign, appraise, and plan tasks for individual staff members.
• Provide coaching and discipline to employees to promote positive results.
• Anticipate and respond to present and future customer needs.
• Build strong relationships with both existing and potential customers.
• Develop strategies for marketing merchandise in a profitable way.