You will establish, implement, and maintain an effective Operations management system for the outlets.
- You will make sure that communication is appropriate throughout the branches regarding new operations measures issues related to the products development or the new proposed service attributes.
- You will ensure effective customer service in restaurants and coordinate with the customer service department to respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
- You will maximize the production capacity of the restaurants by overseeing the performance of the restaurants in terms of quality of products/customer service and cleanliness through the restaurant operations review and devises action plans.
- You will coordinate with the central kitchen on the training of restaurant kitchen staff and restaurant managers on the new product.
- You will coordinate with the Central Kitchen to ensure the availability and quality of products in a timely manner.
- You will ensure the compliance of branches with Food Safety norms & HACCP.
- You will oversee the performance of the branches in terms of quality and ZWZ standards through the restaurant operations review conducted by the OD Division and devise action plans.
- You will participate in preparing the budget of the branches.
- You will meet restaurant objectives by forecasting sales; participating in preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions.
- Monitors the workflow of the outlets in terms of HR scheduling, people practices, food safety, customer journey... for maximizing the customer value and delivering efficient service
- You will ensure that Human Resources policies and regulations are well applied in the outlets.
- You will develop, train, and contribute to continuously improving the knowledge, skills, and abilities of the restaurants manager ensuring that they are qualified and competent, properly coached, in order to handle the demands of their jobs and achieve their objectives