What You Will Be Doing:
Shop Coordinator oversees FabricAID’s Shop; its internal operations and sales. He/she is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively: the sales of the shop, the visual merchandising, the creation of a community around the shop’s customers, the maintenance of an adequate system of sales records, the preparation of sales forecasts and the organization of creative events /activities at the shop.
Duties and Responsibilities:
Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures.
Open, operate and close both the cash registers
Greet and direct customers
Provide accurate information (e.g. product features, pricing and after-sales services)
Oversee stock levels to prevent shortages and overstock situations.
Coordinate restocking activities to maintain optimal product availability.
Answer customers’ questions about specific products/services
Conduct price and feature comparisons to facilitate purchasing
Assist in the unpacking and display of the merchandise.
Perform administrative tasks to support the
smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing and submitting reports, monitoring sales
receipts and cash and report back to the management on sales transactions, most demanded items and needed merchandise for shop replenishment.
Coordinate with the Brand Manger on providing excellent customer service
Provide customer feedback to the Brand Manager
Stay up-to-date with new fashion trends