The Waiter/ress is a full-time, on-site role. The successful candidate is mainly responsible for welcoming, informing and serving customers. The candidate is also expected to assist with the delivery operation and other support tasks.



Key Tasks and Responsibilities

• Welcome and accompany Customers to their tables.
• Introduce the menu, provide information, and offer recommendations, upon request.
• Inform Customers about the specials if & whenever available.
• Arrange table settings and maintain the dining area(s) hospitable & inviting at all times.
• Ensure dishes and tableware are clean and presentable at all times.
• Take Customers orders accurately / meticulously, using existing order taking tools / methods.
• Communicate order details to the kitchen Staff & follow up on orders whenever needed.
• Serve food and drinks orders to Customers.
• Deliver checks and collect bill payments using the applicable system / devices.
• Clear plates, glasses and silverware to kitchen for cleaning.
• Coordinate with Colleagues to stay up to speed on specials, and menu changes as applicable.
• Comply with, and follow all relevant health & food safety rules and regulations.
• Provide / extend support for the delivery operations as & when required.
• Constantly provide excellent Customer Service to Guests.


Requirements

• Exceptional communication, presentation and customer service skills.
• At least two-years experience in similar roles.
• Attention, kindness and patience with Guests / Customers.
• Hands-on experience with cash register and POS ordering information system.
• Strong organization skills, attention to detail and ability to multitask.
• Ability to work in a fast-paced environment & to provide training and support to colleagues.
• Flexibility to work in varying shifts, special occasions as & when required.
• Familiarity with organic food, vegan / plant-based products is a strong plus.
• High school diploma or equivalent is a prerequisite, Bachelor or related degree / certification(s) is a strong plus