Position Title: Indoor Sales Representative

Location: Tech Store, Dbayeh

Department: Sales

Reports to: Sales Manager

Position Overview:

The Indoor Sales Representative at Tech Store Dbayeh is responsible for managing in-store customer interactions, driving sales, and preparing detailed quotations. This role requires a deep understanding of Tech Store’s product offerings, excellent customer service skills, and the ability to use sales management tools effectively. The Indoor Sales Representative will play a key role in achieving store sales targets by providing accurate and timely quotations and ensuring a seamless customer experience.

Key Responsibilities:

Customer Engagement:

• Greet and assist customers as they enter the store, providing expert advice on products and services.
• Understand customer needs and recommend suitable products and solutions.
• Demonstrate product features and benefits to help customers make informed purchasing decisions.

Sales Generation:

• Drive in-store sales by proactively engaging with customers and offering personalized service.
• Use sales tools to create and process sales transactions efficiently.
• Upsell and cross-sell products to maximize sales opportunities.

Quotation Preparation:

• Prepare detailed and accurate quotations for customers, ensuring clarity and transparency in pricing.
• Customize quotations based on customer requirements and follow up to close sales and secure orders.

Product Knowledge:

• Develop an in-depth understanding of Tech Store’s product range, including solar technology, security systems, and other related products.
• Stay updated on new product arrivals, special offers, and industry trends.
• Continuously improve product knowledge to better assist customers.

Sales Administration:

• Manage and update customer records, sales activities, and inventory levels using the store's sales management system.
• Ensure all sales documentation, including invoices and receipts, is accurately processed and filed.
• Monitor the status of quotations and orders, ensuring timely follow-up and order fulfillment.

Customer Relationship Management:

• Build and maintain strong relationships with customers, ensuring high levels of satisfaction and repeat business.
• Address customer concerns and complaints promptly, escalating issues to the Sales Manager when necessary.
• Collect customer feedback to improve store offerings and service quality.

Team Collaboration:

• Work closely with the sales team to meet and exceed store sales targets.
• Collaborate with the marketing team to support in-store promotions and events.
• Participate in team meetings and training sessions to enhance product knowledge and sales techniques.

Qualifications:

• Bachelor’s degree in business administration, Marketing, or a related field.
• Minimum of 2 years of experience in retail sales, preferably in the technology or electronics industry.
• Proficiency in using sales management software; experience with Odoo ERP system is desirable.
• Strong understanding of sales principles and customer service practices.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Goal-oriented with a strong drive to achieve and exceed sales targets.

Key Competencies:

• Sales and Customer Service Expertise
• Communication and Interpersonal Skills
• Product Knowledge and Industry Awareness
• Problem Solving and Negotiation
• Organizational Skills
• Teamwork and Collaboration
• Familiarity with ERP Systems (Odoo desirable)

Working Conditions:

• The role is primarily based on the sales floor, requiring standing and walking for extended periods.
• Regular working hours, with potential for additional hours during peak sales periods or promotional events.