Sales Representative

Tech Store Lebanon - لبنان - Dbayeh

Position Title: Indoor Sales Representative

Location: Tech Store, Dbayeh

Department: Sales

Reports to: Sales Manager


Position Overview:

The Indoor Sales Representative at Tech Store Dbayeh is responsible for managing in-store customer interactions, driving sales, and preparing detailed quotations. This role requires a deep understanding of Tech Store’s product offerings, excellent customer service skills, and the ability to use sales management tools effectively. The Indoor Sales Representative will play a key role in achieving store sales targets by providing accurate and timely quotations and ensuring a seamless customer experience.


Key Responsibilities:


Customer Engagement:

  • Greet and assist customers as they enter the store, providing expert advice on products and services.
  • Understand customer needs and recommend suitable products and solutions.
  • Demonstrate product features and benefits to help customers make informed purchasing decisions.


Sales Generation:

  • Drive in-store sales by proactively engaging with customers and offering personalized service.
  • Use sales tools to create and process sales transactions efficiently.
  • Upsell and cross-sell products to maximize sales opportunities.


Quotation Preparation:

  • Prepare detailed and accurate quotations for customers, ensuring clarity and transparency in pricing.
  • Customize quotations based on customer requirements and follow up to close sales and secure orders.


Product Knowledge:

  • Develop an in-depth understanding of Tech Store’s product range, including solar technology, security systems, and other related products.
  • Stay updated on new product arrivals, special offers, and industry trends.
  • Continuously improve product knowledge to better assist customers.


Sales Administration:

  • Manage and update customer records, sales activities, and inventory levels using the store's sales management system.
  • Ensure all sales documentation, including invoices and receipts, is accurately processed and filed.
  • Monitor the status of quotations and orders, ensuring timely follow-up and order fulfillment.


Customer Relationship Management:

  • Build and maintain strong relationships with customers, ensuring high levels of satisfaction and repeat business.
  • Address customer concerns and complaints promptly, escalating issues to the Sales Manager when necessary.
  • Collect customer feedback to improve store offerings and service quality.


Team Collaboration:

  • Work closely with the sales team to meet and exceed store sales targets.
  • Collaborate with the marketing team to support in-store promotions and events.
  • Participate in team meetings and training sessions to enhance product knowledge and sales techniques.


Qualifications:


  • Bachelor’s degree in business administration, Marketing, or a related field.
  • Minimum of 2 years of experience in retail sales, preferably in the technology or electronics industry.
  • Proficiency in using sales management software; experience with Odoo ERP system is desirable.
  • Strong understanding of sales principles and customer service practices.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Goal-oriented with a strong drive to achieve and exceed sales targets.


Key Competencies:


  • Sales and Customer Service Expertise
  • Communication and Interpersonal Skills
  • Product Knowledge and Industry Awareness
  • Problem Solving and Negotiation
  • Organizational Skills
  • Teamwork and Collaboration
  • Familiarity with ERP Systems (Odoo desirable)


Working Conditions:


  • The role is primarily based on the sales floor, requiring standing and walking for extended periods.
  • Regular working hours, with potential for additional hours during peak sales periods or promotional events.
تاريخ النشر: ١٤ أكتوبر ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ١٤ أكتوبر ٢٠٢٤
الناشر: LinkedIn