IT Software Support Engineer

SABIS® - لبنان - Adma

Job Purpose:


Receiving, prioritizing, documenting, and actively resolving requests from clients in a timely manner, ensuring full compliance with company’s rules and regulations.


Key Responsibilities:


  • Providing timely and professional troubleshooting for all SABIS® software-related challenges to maintain continuous client operations
  • Ensuring system efficiency and technology updates by deploying new software and modifications across the company's network
  • Maintaining up-to-date knowledge about the latest SABIS® software releases and technological advancements, providing ongoing support to users when and as needed
  • Understanding and following the established support process for problem resolution, escalation, logging, and reporting
  • Receiving, validating, and resolving product defects and modification requests received from clients, ensuring resolutions align with the team's image
  • Developing various tools and technical processes to proactively avoid, identify, and resolve potential issues and difficulties when and as needed
  • Maintaining and utilizing a comprehensive support database to identify and address irregularities in company operations and software applications
  • Conducting thorough analyses of issue origins to guarantee high customer satisfaction levels
  • Contributing to the management support by supplying metrics and analyses that accurately represent the support process's effectiveness
  • Providing guidance to junior support staff on addressing unresolved issues
  • Maintaining and ensuring proper documentation of software development processes and tracking of all encountered challenges during process implementations
  • Performing other related tasks as they arise and as delegated by the Management


Ideal Requirements:


  • Bachelor’s Degree in Computer Science, Business Computing, Computer Engineering, or their equivalent
  • English and Arabic Proficient
  • A minimum of 3 to 5 years of experience in a relevant field
  • Basic programming experience
  • Good T-SQL knowledge
  • Professional behavior and ethical conduct
  • Delivering results
  • Continuous improvement
  • Accountability and taking ownership
  • Attention to details and accuracy
  • Strong interpersonal and communication skills

تاريخ النشر: اليوم
الناشر: LinkedIn
تاريخ النشر: اليوم
الناشر: LinkedIn