Job Scope

The Sales Associate is responsible to provide a fast and friendly service by actively seeking out and attending to customers. Maintain a solid relationship with clients, drive sales and ensure daily stock maintenance and replenishment at all times.

Duties and Responsibilities

Selling and Service

• Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs;
• Cross sell among departments in stores and/or other locations;
• Provide constant feedback related to the new collection and customer needs;
• Acquire extensive knowledge on the latest trends, fashion brands and collections;
• Maintain accurate inventory control and stock replenishments;
• Deliver excellent brand awareness and advise to all customers;
• Achieve the individual and department monthly sales targets;
• Ensure a proper replenishment of merchandise and ensure proper display and visual merchandising standards to increase the sales of the brand;
• Complete efficient and accurate transfers;
• Handle proper alterations as per the tailoring guidelines;
• Update the customers database and follow up regularly with the client;
• Actively seek inputs from customers and efficiently address complaints to reinforce service standards and brand selection;
• Propose new ideas to boost the sales of the department;

Cash

• Execute all types of transactions on the POS tool and promote ABC products, services and cards;

Others

• Stay up-to-date with the latest developments and trends in the field through site surveys, fashion fairs, magazines;
• Market the brands and raise awareness amongst the team through huddles, department meetings, etc.;
• Conduct local market visits and report on competitors’ activities in terms of collection and price monitoring;
• Perform other job related duties as assigned.