We are seeking enthusiastic and detail-oriented Mystery Shoppers to join our team in Zgharta, Tripoli, Lebanon. As a Mystery Shopper, you will play a crucial role in evaluating customer service and overall shopping experiences at various retail locations. This position is ideal for individuals who enjoy shopping and have a keen eye for detail. Your observations and feedback will help businesses improve their services and ensure customer satisfaction.

Responsibilities:

1. Conduct undercover visits to assigned retail locations to evaluate customer service.
2. Assess the cleanliness, organization, and overall atmosphere of the store.
3. Complete detailed reports on your shopping experience, including interactions with staff.
4. Provide constructive feedback and suggestions for improvement.
5. Maintain confidentiality and integrity throughout the evaluation process.
6. Follow specific guidelines and criteria for each mystery shopping assignment.
7. Submit reports in a timely manner to ensure prompt feedback to clients.
8. Participate in training sessions to understand the mystery shopping process better.
9. Communicate effectively with the recruitment agency regarding assignments and feedback.
10. Stay updated on industry trends and best practices in mystery shopping.

Preferred Candidate:

1. Strong attention to detail and observational skills.
2. Excellent written and verbal communication abilities.
3. Ability to follow instructions and guidelines meticulously.
4. Previous experience in retail or customer service is a plus.
5. Flexible schedule to accommodate various shopping assignments.
6. Strong organizational skills and ability to manage time effectively.
7. Proficient in using technology for reporting and communication.
8. Ability to maintain confidentiality and professionalism.
9. Positive attitude and a passion for customer service.
10. Willingness to learn and adapt to different shopping environments.

Skills

• Strong observational and analytical skills.
• Excellent written communication skills for report writing.
• Ability to work independently and manage time effectively.
• Familiarity with retail environments and customer service standards.
• Proficiency in using mobile devices and reporting software.
• Strong interpersonal skills to interact with staff discreetly.
• Attention to detail in evaluating customer experiences.
• Ability to provide constructive feedback and suggestions.