We are seeking a detail-oriented and proactive Operations Coordinator to oversee and manage the day-to-day operations of our international shipping activities. The ideal candidate will be responsible for ensuring the smooth flow of shipments, maintaining excellent customer relationships, and optimizing operational efficiency. This role requires strong organizational skills, a customer-focused attitude, and the ability to meet deadlines in a fast-paced environment.
Key Responsibilities:
• Shipment Management: Coordinate and monitor the end-to-end shipping process, including tracking, documentation, and timely updates.
• Customer Relations: Follow up with customers to address inquiries, provide updates, and ensure satisfaction with service delivery.
• Collections and Delivery: Oversee invoice collections and coordinate delivery schedules to meet customer expectations.
• Documentation: Ensure accuracy and compliance in preparing and verifying shipping documents.
• Problem Solving: Proactively identify and resolve potential issues to minimize delays or disruptions.
• Reporting: Maintain detailed records of shipments, customer interactions, and collection progress, generating periodic reports for management.
• Process Improvement: Suggest and implement initiatives to improve operational efficiency and reduce costs.

Qualifications:
• Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.
• 2+ years of experience in operations or logistics, preferably in international shipping.
• Strong organizational and multitasking skills with high attention to detail.
• Excellent communication and interpersonal skills