Position Title: Customer Service Representative

Location:

·      You have the choice with the closest Whish Branch near your house

·      Branches: Downtown, Achrafieh, Zalka, Jounieh, Chtoura, Bikfaya, Sabtieh, Mansourieh, Baabda

Employment Type: Full Time; 8 hours/day with flexibility for AM/PM shifts

We are on the lookout for skilled and enthusiastic Customer Service Representatives to join our dynamic team. If you are passionate about helping others and want to be part of a supportive team that values your skills, we would love to meet you!

Who are we?

Whish Money is a digital wallet company focused on providing innovative financial solutions and excellent service. Our values drive us to deliver top-quality service, protect customer data and foster a positive and fair work environment.

What will your day look like?

·      Assist our clients to achieve a great customer experience.

·      Efficient record of transactions according to customers’ need.

·      Open and close cash register to ensure cash control is maintained from the beginning till the end of your shift.

·      Maintain an adequate and accurate cash count at all times.

·      Resolve customer complaints and escalate when necessary.

·      Follow security practices and compliance guidelines to protect customer information and report the case to the concerned parties if needed.

·      Smile, it’s contagious!

You are the Customer Service Representative we are looking for if you have:

• BS degree in Business Administration, or equivalent.
• Minimum of 1-2 years of experience in a customer service role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills in Arabic and English (French is a plus).
• Customer-focused with a positive and professional attitude.
• Detail-oriented, organized and ability to prioritize work.
• Strong problem-solving and analytical skills.
• Proactive mindset.
• Active listening skills.