Overview

The eCommerce IT Lead role is to implement IT capabilities and systems that align with the organization's eCommerce business objectives.

Responsibilities

Role Purpose, Key Responsibilities & Duties:

• Oversee the maintenance of eCommerce platforms and technologies. Collaborate with IT teams and vendors to ensure platform stability, scalability, and security.
• Integrate eCommerce systems with other business applications, such as CRM, inventory management, and ERP. Ensure quality implementation of APIs and data integrations to enable seamless data flow across systems.
• Collaborate with sales teams to ensure seamless integration of CRM with eCommerce systems: Implement CRM tools to track customer interactions, preferences, and purchase history. Utilize CRM data to drive personalized marketing campaigns and customer engagement.
• Utilize data analytics and machine learning algorithms to generate personalized product recommendations. Collaborate with marketing and sales teams to utilize data-driven insights for decision-making, facilitate developing targeted marketing campaigns based on customer preferences and behaviors.
• Ensure the system allows collaborating with supply chain and fulfillment teams to ensure accurate and timely order fulfillment. Integrate inventory management systems with eCommerce platforms for real-time updates. Ensure the availability of tracking and managing product inventory levels, availability, and stockouts.
• Develop and maintain the organization's online store. Collaborate with designers and developers to create user-friendly and visually appealing eCommerce websites. Ensure seamless navigation, intuitive user interfaces, and optimized checkout processes.
• Collaborate with finance and compliance teams to manage payment processing and fraud prevention. Evaluate and select payment gateway providers based on security, reliability, and cost-effectiveness. Ensure compliance with payment card industry (PCI) data security standards
• Implement and optimize eCommerce order management capabilities and systems: Streamline the order process from placement to fulfillment and delivery.
• Collaborate with customer service teams to ensure self-service options meet customer needs: Implement features such as order tracking, account management, and returns processing. Implement chatbots, knowledge bases, and self-help resources to enhance customer service capabilities. Monitor customer feedback and reviews to identify areas for improvement.
• Manage and optimize the eCommerce product catalog: Collaborate with marketing and sales teams to ensure consistent messaging and branding across channels, enhance product descriptions, images, and categorization, Ensure accurate and up-to-date product information, pricing, and availability, develop SEO-friendly product descriptions and landing pages.
• Implement responsive design techniques to provide a consistent user experience across devices. Analyze website traffic and user behavior to identify opportunities for optimization.

Key Competencies & Skills:

• Strong skills, experience, and knowledge of ECommerce.
• Solid skills and experience in coordinating enhancements, roll outs, fixes, releases, and upgrades.
• Strong facilitation skills to manage and facilitate ECommerce requests and meetings.
• Strong reporting and documentation skills.
• Well-developed verbal communications skills.
• Good analytical reasoning abilities.
• Customer service and results oriented, team player and co-operation.
• Adhere and ability to communicate and promote the value of applicable policies, standards, and procedures.

Qualifications

Academic Education & Professional Certifications:

• Bachelor Degree or Diploma in Computer Science, Information Systems, or related discipline
• At least 4+ years of working experience

Operational & Managerial Experience:

• Strong Knowledge of Ecommerce – Odoo platform
• Strong project management knowledge of methodologies and practical application, proven track records of delivery in complex, fast changing environment

Technical Skills & Knowledge:

• Knowledge of e-commerce platforms and tools, Odoo specifically
• Background in IT Business Studies.
• Proficiency in programming languages like JavaScript, CSS, and HTML.
• Knowledge of web design and development.
• Knowledge of SEO and website management.
• Ability to analyze data and metrics.

Language Skills:

• Fluency in English
• Basic French

Behavioral Competencies:

• Taking Initiative
• Analytical Thinking
• Planning & Organizing
• Customers Focus

Other Requirements:

• Flexibility to Travel