The Retail Manager oversees the strategic and operational leadership of retail operations, including BDFS and Lancel. This role requires a proven track record in managing premium fashion brands, with expertise in margins, markups, variances, balance sheets, projections, and operational budgets. The Retail Manager ensures optimal performance in sales, customer service, inventory management, staff training, and logistics while maintaining alignment with the company’s goals and brand standards.
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Requirements
• Minimum of 10 years of experience in retail management, preferably in fashion or luxury brands.
• Fluent in English with excellent communication and interpersonal skills.
• Strong financial acumen, including expertise in profit margins, markups, and budgeting.
• Proficiency in analyzing variances, preparing balance sheets, and creating business projections.
• Hands-on experience in store operations, inventory management, and logistics.
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Key Responsibilities
• Develop and execute strategies to drive sales growth and enhance customer satisfaction.
• Lead and motivate the retail team to meet and exceed performance goals.
• Analyze market trends and competitor activities to stay competitive and ensure brand alignment.
• Plan and implement promotions to achieve sales targets, providing actionable insights through sales reports.
• Resolve customer complaints, gather feedback, and identify opportunities for improvement and expansion.
• Recruit, train, and develop retail staff, conduct regular performance reviews, and manage staff schedules.
• Maintain a clean, organized, and visually appealing store environment while optimizing inventory and stock flow.
• Coordinate with logistics and warehouse teams to ensure timely stock delivery and effective product layout.
• Monitor expenses, identify cost-saving opportunities, and prepare financial projections and variance analyses.
• Provide recommendations on slow-moving or obsolete stock and assist with seasonal buying decisions.
• Ensure compliance with company policies, address non-compliance issues, and maintain high service standards.
• Monitor and report on promotional activities, providing regular updates to senior management.
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Core Competencies
• Strong leadership and team-building skills.
• Excellent organizational and multitasking abilities.
• Advanced financial management and analytical skills.
• Exceptional customer service focus.
• Adaptability to market trends and operational challenges