Malak Al Tawouk is hiring an Area Manager for North Region.


Key Responsibilities:
• Manages the operations of multiple restaurants where his/her major responsibility is to conduct daily visits and checks if restaurants are complying with business policies and procedures especially health, safety and cleanliness.
• Organizes and attends meetings that aim to improve collaboration and cooperation among various departments, sections and units.
• Develops strong relationships with franchisees and cooperates in solving business issues facing their businesses.
• Reports operational issues to upper management, submits all documents/reports/studies/performance appraisal required to the head office, and informs franchisees/restaurant managers on any strategic or operational challenge facing restaurants.
• Determines competency development needs in accordance to performance and business requirements, and then selects the most suitable development approach to be followed such as training, coaching, shadowing, etc
• Trains & coaches workforce on policies and procedures updated by the company and on new operational practices that should be followed especially production, use of technology, customer service, and food safety.
• Monitors the performance of candidates who are newly hired, follows the execution of their training as trainees, and supports restaurant managers’ decisions in determining if candidates fit the job.
• Manages the performance of restaurant managers who are under his/her direct supervision by scheduling quarterly performance review meetings, tracking managers progress or regress, identifying coaching and development needs based objectives, and computes managers performance appraisal score.
• Approves and Rejects resignations and leave requests submitted by people who are working in his/her related area.
• Assists in the hiring procedures of candidates in order to prevent shortage in staff.
• Participates in the decision processes related to promotion, transfer, replacement, disciplinary action and termination
• Assures that food safety, health and cleanliness standards & procedures are imposed by constantly checking temperatures of food items, investigating the condition of food in the fridge, verifying expiry dates, etc.
• Follow up on legal documents in order to check expiry dates since these documents should be available in any restaurant business. (e.g. water report, employees’ medical cards and legal papers)
• Makes sure that machines and fixed assets available in restaurants are in a good condition, ensure the maintenance implementation for all restaurants.
• Monitors and controls the performance of restaurants in terms of customer satisfaction, food safety, comment cards, mystery shopper, and profitability.
• Audits on a continuously basis the production process which is represented by the following activities: preparing, grilling, rolling, cooking, dispatching, and investigates the receiving & closing process.
• Fills the checklist used by the area manager to conduct audit check on a specific restaurant.
• Prepares requirements for restaurants’ pre-opening, and assists architects, designers, foremen, contractors in preparing for the opening of any new restaurant.
• Solves operational problems received from the call center team, and supports restaurants in case of shortage in raw materials or supplies.
• Supports restaurant managers to reach objectives by continuously motivating them toward eliminating waste, reducing expenses, maintaining labor cost, and increasing sales according to pre-determined budgeting plan.
• Ensures that customers are satisfied by checking comment cards and other indexes and solves customers’ complaints in collaboration with restaurant managers.
• Audits cash management policies followed in restaurants through investigating invoices, petty cash, and payment practices.
• Adheres to company’s rules, regulations, policies and procedures.
• Preforms other duties as assigned.

Educational Requirements:
• BA in Hospitality management is more preferable than other field of studies or technical degree in hospitality TS, BT, etc.
• Any Technical certificate related to food and beverages is a plus.


Technical Skills & Experience:
• A minimum of 6 years’ experience in a managerial position especially in quick service restaurant businesses.
• Good knowledge in POS systems
• Good computer skills.
• Very Good knowledge in food safety and quality standards.


Job Competencies:
• Excellent managerial.
• Strong communication skills.
• Ability to focus on details and follow-up all issues.
• Ability to meet deadlines and business new requirements.
• Decision Maker


If you're interested and have previous years of experience in the same role, please send your resume to [اضغط هنا لمشاهدة البريد اﻹلكتروني] (stating the position as subject) or through WhatsApp on 76-999157