Business Operations Manager

لبنان

Responsibilities

Business Unit Support


● Serve as the first point of contact for information regarding Practice activity and business

status.

● Track business pipeline, ensure business activity (prospects, proposals, wins/losses) is fed

into the internal system (i.e. iPower) timely and accurately.

● Ensure that all Risk & Quality (R&Q) requirements are met and accurately reported in the

system (i.e. iPower and MAP) and coordinate with the PwC R&Q counterparts as needed.

● Manages projects’ financials (track the actual vs. budget time and expenses of each

project), report status to seniors and forecast time and expenses when needed.

● Follow up on invoicing and collection in close coordination with the finance team.

● Monitor marketing spend of the practice vs. budget; work with the finance team to

identify/resolve issues.

● Track and manage the practice’s performance by preparing a monthly financial scorecard

(including revenue, billability, pipeline, receivables, etc.)

● Support the finance team and the practice in the annual planning.

● Support staffing processes in coordination with the Staffing Team; work closely with

Staffing Manager on allocation of team members to new projects and provide updates on

deployment and gaps.

● Track people movements for the practice in coordination with HR, e.g. practice alignment,

new hires, resignations and leaves.

● Maintain repositories on proposals, project deliverables, intellectual capital material and

project qualifications, acting as a facilitator for information on client activities such as

proposal, marketing documents, etc.

● Track the viewpoint pipeline in coordination with the Marketing Team and follow up with

Practice Seniors to make sure deadlines are met.

● Interact continuously with Partners on business issues to understand and track business

priorities: Participate in major target account and content calls.

● Plan QBRs and Practice meetings in coordination with assistants (logistics, meeting

support, agenda creation, content material preparation).



● Proactively lead initiatives within the Practice in order to drive continued improvements

of processes and business operations as per the Practice needs.

BOA Management

● Delegate and allocate tasks to the BOA as per business needs and BOA skill set and

knowledge, empowering the BOA on her/his work and publicly acknowledging her/his

work performance and successes.

● Supervise and check the work of the BOA, providing timely and constructive feedback.

● Provide continued coaching to the BOA and make sure that the BOA has opportunities of

growth within her role.

Business Operations Team

● Share best practices with other team members and drive implementation in Practice.

● Proactively participate in team initiatives aiming to further improve business operations.

● Proactively suggest ideas on team initiatives and overall improvement actions of

operations.

● Act as an informal mentor to the Business Operations Assistants and more junior Business

Operations Managers.

● Be an integral part of the team (assume project responsibilities, attend team calls, coach

new hires, provide reciprocal vacation coverage).

● Closely team with other parts of the Decision-Making Support team (i.e. Financial

Reporting & Planning and Pricing teams) and with other RST teams as well (e.g. Staffing,

Recruiting, HR Admin, VCS, etc).


Skills

Knowledge, skills and abilities

Qualifications

● University Degree

● 5 years of experience

● Background in finance

● Experience in consulting preferred

Skills

● Excellent oral and written communication skills as well as good presentation skills - able

to create presentations with no guidance and present them in front of an audience

● Affinity to work with quantitative data and very good analytics

● Exhibit entrepreneurial drive and proactivity

● Excellent time management and organization skills - able to work within an unstructured

environment

● Service-oriented attitude, proactive thinker, networker, information seeker and team

player

● Preferred experience in previously managing one or two resources

● Extensive knowledge of relevant computer software (e.g. Microsoft Office), Excel,

PowerPoint, Outlook

● Possess the competencies required to meet the complex demands of BOMs role and

partners needs and to mobilize own resources (skills, behaviour, knowledge attitude) to

perform the BOMs role effectively

● Willingness and interest to frequently interact with and reach out to Partners and

Principals and the team and to engage in limited travel to team meetings etc.

● Ability to interact efficiently with senior members of the firm across time zones

تاريخ النشر: ٣٠ يناير ٢٠٢٥
الناشر: Bayt
تاريخ النشر: ٣٠ يناير ٢٠٢٥
الناشر: Bayt