Responsibilities
Business Unit Support
● Serve as the first point of contact for information regarding Practice activity and business
status.
● Track business pipeline, ensure business activity (prospects, proposals, wins/losses) is fed
into the internal system (i.e. iPower) timely and accurately.
● Ensure that all Risk & Quality (R&Q) requirements are met and accurately reported in the
system (i.e. iPower and MAP) and coordinate with the PwC R&Q counterparts as needed.
● Manages projects’ financials (track the actual vs. budget time and expenses of each
project), report status to seniors and forecast time and expenses when needed.
● Follow up on invoicing and collection in close coordination with the finance team.
● Monitor marketing spend of the practice vs. budget; work with the finance team to
identify/resolve issues.
● Track and manage the practice’s performance by preparing a monthly financial scorecard
(including revenue, billability, pipeline, receivables, etc.)
● Support the finance team and the practice in the annual planning.
● Support staffing processes in coordination with the Staffing Team; work closely with
Staffing Manager on allocation of team members to new projects and provide updates on
deployment and gaps.
● Track people movements for the practice in coordination with HR, e.g. practice alignment,
new hires, resignations and leaves.
● Maintain repositories on proposals, project deliverables, intellectual capital material and
project qualifications, acting as a facilitator for information on client activities such as
proposal, marketing documents, etc.
● Track the viewpoint pipeline in coordination with the Marketing Team and follow up with
Practice Seniors to make sure deadlines are met.
● Interact continuously with Partners on business issues to understand and track business
priorities: Participate in major target account and content calls.
● Plan QBRs and Practice meetings in coordination with assistants (logistics, meeting
support, agenda creation, content material preparation).
● Proactively lead initiatives within the Practice in order to drive continued improvements
of processes and business operations as per the Practice needs.
BOA Management
● Delegate and allocate tasks to the BOA as per business needs and BOA skill set and
knowledge, empowering the BOA on her/his work and publicly acknowledging her/his
work performance and successes.
● Supervise and check the work of the BOA, providing timely and constructive feedback.
● Provide continued coaching to the BOA and make sure that the BOA has opportunities of
growth within her role.
Business Operations Team
● Share best practices with other team members and drive implementation in Practice.
● Proactively participate in team initiatives aiming to further improve business operations.
● Proactively suggest ideas on team initiatives and overall improvement actions of
operations.
● Act as an informal mentor to the Business Operations Assistants and more junior Business
Operations Managers.
● Be an integral part of the team (assume project responsibilities, attend team calls, coach
new hires, provide reciprocal vacation coverage).
● Closely team with other parts of the Decision-Making Support team (i.e. Financial
Reporting & Planning and Pricing teams) and with other RST teams as well (e.g. Staffing,
Recruiting, HR Admin, VCS, etc).
Skills
Knowledge, skills and abilities
Qualifications
● University Degree
● 5 years of experience
● Background in finance
● Experience in consulting preferred
Skills
● Excellent oral and written communication skills as well as good presentation skills - able
to create presentations with no guidance and present them in front of an audience
● Affinity to work with quantitative data and very good analytics
● Exhibit entrepreneurial drive and proactivity
● Excellent time management and organization skills - able to work within an unstructured
environment
● Service-oriented attitude, proactive thinker, networker, information seeker and team
player
● Preferred experience in previously managing one or two resources
● Extensive knowledge of relevant computer software (e.g. Microsoft Office), Excel,
PowerPoint, Outlook
● Possess the competencies required to meet the complex demands of BOMs role and
partners needs and to mobilize own resources (skills, behaviour, knowledge attitude) to
perform the BOMs role effectively
● Willingness and interest to frequently interact with and reach out to Partners and
Principals and the team and to engage in limited travel to team meetings etc.
● Ability to interact efficiently with senior members of the firm across time zones