Scheduler Responsibilities:
• Coordinate the scheduling of mystery shopping assignments, ensuring proper alignment with client requirements and project deadlines.
• Assign mystery shopping tasks to a pool of qualified shoppers based on availability, location, and project specifications.
• Communicate effectively with mystery shoppers, providing clear instructions and answering any questions regarding their assignments.
• Maintain an up-to-date calendar of scheduled assignments, adjusting schedules as needed based on client changes or availability of shoppers.
• Track and monitor the progress of mystery shopping assignments, ensuring timely completion of all tasks.
• Collaborate with the project management team to ensure smooth execution of all scheduled assignments.
• Assist in resolving any scheduling conflicts or issues that arise in a professional and efficient manner.
*Requirements and Skills:
- 1 to 4 years’ experience in related field
- BS / MS in Business/ Translation/ English Literature/ Journalism or any related field
- Excellent communication skills, fluency in English, and high grammatical skills
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Editor Responsibilities:
• Review and edit mystery shopping reports submitted by shoppers for clarity, accuracy, and completeness.
• Ensure that all reports adhere to company guidelines and client-specific requirements.
• Identify and address any discrepancies, inconsistencies, or errors in submitted reports before final approval.
• Provide constructive feedback to mystery shoppers to help improve the quality of their reports.
• Work closely with the quality control team to ensure that reports meet the highest standards of professionalism and accuracy.
• Maintain a consistent editorial style while ensuring adherence to confidentiality and privacy standards.
• Ensure that all edited reports are delivered to clients on time, meeting client expectations.
*Requirements and Skills:
- 1 to 4 years’ experience in related field
- BS / MS in Business/ Translation/ English Literature/ Journalism or any related field
- Excellent communication skills, fluency in English, and high grammatical skills