Job Requirements:
Years of Experience : 2-4 years
Experience in Express/ Courier industry is preferable

Job Description :

- Contribute to the implementation of Department Policies and Procedures and achieve department targets
- Attract potential clients by answering services questions; suggesting information about Gezairi Express Services.
- Serve in the sale capacity and attempt to make add-on sales company services.
- Use every opportunity to turn service inquiry calls into immediate business.
- Express that we care, show sympathy and convey that we value our clients. Promptly respond to all communications and let them as our clients to know that we work diligently to fulfill their needs.
- Build sustainable relationships and trust with Client accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle all client’s problems as diplomatically as possible and attempt to assist the customer while maintaining a positive image of the company.
- Professional and friendly communication and coordination shall take place with company internal departments.
- Advice clients on package status and open trace whenever needed.
- Monitor and update traces in a timely manner (Reversed Pickup, Outbound Traces, Inbound UTL, etc.).
- Follow up with clients on all outbound shipments (Accurate Addresses, Missing Documents, Clearance, Scans, etc.).
- Coordinate and support in resolving UTL shipments arrived and the not arrived.

- Filtering system report before arrival of shipments.
- Maintaining customer database.
- Keep records of client’s interactions and transactions.
- Reporting any deficiency in-service provided by internally or externally.
- Record details of inquiries, complaints and consequent actions taken.
- Handling RPU bookings and update RPU system accordingly ,Handling RTS shipments by providing the RTS charges and issuing the related AWB ,Handling SPS shipments by providing the best offer, following up on bookings and checking all relevant AWB details, Handling RPI shipments and preparing related AWBs
- Follow up on given offers, update offer sheet by adding offer status. In case offer is not granted to update reason.
- Send 3 to 5 surveys daily using MyCustomer Contact program