Responsibilities:

 Installing, configuring, and maintaining computer equipment, hardware, and associated peripherals like printers, scanners, and keyboards .

 Diagnosing and resolving hardware and software issues, using tools such as help desks or support ticket systems .

Managing computer networks, including setting up routers, monitoring connections, and troubleshooting connectivity issues .

 Assisting employees with technical queries related to software, hardware, and access permissions .

 Performing system updates and ensuring malware protection to prevent security breaches or hacking attempts .

 Managing inventories of IT equipment and recommending purchases where necessary .
Supporting onboarding processes for new employees by setting up user accounts, permissions, and devices .

 Documenting problem resolutions, creating manuals, and improving processes to optimize IT systems .

Skills and Qualifications:

Technical Skills:

 Ability to diagnose, analyze, and resolve complex hardware/software issues effectively .

Education:
 Associate’s degree in IT, Computer Science, or a related field (or equivalent experience).

 Experience: 6 months to 1 year of IT support experience (internships, help desk, or similar roles preferred).

 Basic knowledge of Windows 10/11, Active Directory, and Google Apps administration.

 Familiarity with troubleshooting hardware and software issues on PCs.

 Understanding of basic networking concepts (IP addresses, Wi-Fi, printers, etc.).

 Strong problem-solving skills and a proactive attitude toward IT challenges.


 Ability to prioritize tasks and manage time effectively.

 Willingness to learn and grow within the IT team.

Nice-to-Have Skills:

 Experience supporting Oracle based custom-built software or ERP systems.

 Knowledge of IT security best practices.



Communication:

Strong client-facing skills with the ability to explain technical information clearly to non-technical users .

Certifications (Typically Recommended)