• Maintaining and developing relationships with existing customers via meetings, telephone calls and emails;
• Assist in finding relevant clients and customers by collaborating with the company's many teammates.
• Focus on customer retention by lowering churn rate, amplifying sales through trending techniques, thereby adhering to the company's sales targets.
• Create a systematic methodology for maintaining the accuracy and relevant information to facilitate the quick assessment of clients.
• Boost company reputation by approaching existing and potential prospects in-person and on a remote basis.
• Collaborating with the design, development, and executive teams to understand a product or a service for subsequent promotional activities.
• Sales & Membership Growth: Engage with potential clients, conduct gym tours, close membership sales, and upsell to existing members.
• Customer Service: Provide excellent service to members, address inquiries, and ensure client satisfaction.
• Phone Calls & Follow-Ups: Reach out to leads, follow up on inquiries, and schedule appointments.
• Social Media & WhatsApp Management: Create engaging content, respond to messages, and promote gym services on Instagram and WhatsApp.
• Retention & Relationship Management: Maintain strong client relationships to encourage renewals and referrals.

Skills

• In-depth knowledge to convert leads into a final customer, thereby contributing to the company revenue.
• Proficient in creating sales records, client interactions, and developing precise reports.
• Approaching new and existing customers by following optimum consumer service standards.
• Tremendous enthusiasm to efficiently achieve sales goals under tight deadlines.
• Excellent phone and presentation skills.
• Demonstrated ability to forge long-lasting work relationships by leveraging information, tactics, and excellent communication.
• Proven experience in sales and customer service (fitness industry experience is a plus).
• Strong communication skills, both over the phone and in person.
• Experience managing social media and WhatsApp for a business or brand.
• Energetic, friendly, and confident personality.
• Ability to work in a results-driven environment and meet sales targets.