Requirements:
Years of experience : 2-4 years
Education : Bachelor Degree in Logistics and Transportation or any related field.

Job description:

Contribute to the implementation of Department Policies and Procedures and achieve department targets

- Attract potential clients by answering services questions; suggesting information about company Services.

- Serve in the sale capacity and attempt to make add-on sales services.

- Use every opportunity to turn service inquiry calls into immediate business.

- Express that we care, show sympathy and convey that we value our clients. Promptly respond to all communications and let them as our clients to know that we work diligently to fulfill their needs.

- Build sustainable relationships and trust with Client accounts through open and interactive communication.

- Provide accurate, valid and complete information by using the right methods/tools.

- Handle all client’s problems as diplomatically as possible and attempt to assist the customer while maintaining a positive image of Gezairi Express.

- Professional and friendly communication and coordination shall take place with Gezairi Express internal departments.

- Full support to the customer services manager and to all the customer service employees.

- Take initiatives by proposing new ideas and suggesting by how we can improve work as customer service department.

- Advice clients on package status and open trace whenever needed.

- Monitor and update traces in a timely manner (Reversed Pickup, Outbound Traces, Inbound UTL, etc.).

- Follow up with clients on all outbound shipments (Accurate Addresses, Missing Documents, Clearance, Scans, etc.).

- Handling RPU bookings and update RPU system accordingly

- Coordinate and support in resolving UTL shipments arrived and the not arrived.

- Handle Libanpost undelivered packages and coordinate with concerned departments.

- Filtering Medex report before arrival of shipments.

- Maintaining customer database.

- Keep records of client’s interactions and transactions.

- Reporting any deficiency in-service provided by internally or externally.

- Record details of inquiries, complaints and consequent actions taken.

- Follow up with accounting on denied inbound and outbound shipments and open traces accordingly.

- Handling RTS shipments by providing the RTS charges and issuing the related AWB

- Handling SPS shipments by providing the best offer, following up on bookings and checking all relevant AWB details

- Handling RPI shipments and preparing related AWBs

- Follow up on given offers, update offer sheet by adding offer status. In case offer is not granted to update reason.

- Reporting any gained, lost customer or job to CS Manager on weekly basis

- Provide all necessary assistance to CS agents

- Send 3 to 5 surveys daily

Qualifications

Customer Service, Customer Support, and Customer Satisfaction skills
Experience in enhancing Customer Experience
Strong communication and interpersonal skills
Ability to work effectively in a fast-paced environment
Problem-solving and conflict resolution skills
Proficiency in multiple languages is a plus
Previous experience in the express industry or related fields is required.
Bachelor's degree in logistics and Transportation or equivalent experience preferred

Job Location : Sin El Fil