We are seeking a Customer Service Representative who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties & Responsibilities:
1- Manage large amounts of incoming phone calls.
2- Identify and assess customers’ needs to achieve satisfaction.
3-Build sustainable relationships and trust with customer accounts through open and interactive communication.
4-Provide accurate, valid and complete information by using the right methods/tools.
5-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
6-Keep records of customer interactions, process customer accounts and file documents.
7-Follow communication procedures, guidelines and policies
8-Take the extra mile to engage customers


Requirements and skills
1- Proven customer support experience or experience as a Client Service Representative.
2-Customer orientation and ability to adapt/respond to different types of characters.
3-Excellent communication and presentation skills.
4-Ability to multi-task, prioritize, and manage time effectively.
5-Bachelot Degree in Business, Marketing or equivalent