Job Summary:
The Front Office and Marketing Associate plays a key role in delivering an exceptional member experience by handling front desk operations, supporting day-to-day administrative tasks, and assisting in marketing activities to promote the gym’s services and drive membership growth. This hybrid role is ideal for someone who is personable, organized, tech-savvy, and passionate about fitness and customer service.

Key Responsibilities:

Greet and check in members and visitors with professionalism and enthusiasm.

Manage phone calls, emails, and member inquiries using the Mindbody CRM system.

Handle membership sign-ups, renewals, class bookings, and ensure expiring/expired memberships are followed-up with with promptly.

Maintain the cleanliness, organization, and readiness of the front desk and reception area.

Support administrative tasks such as class schedules, instructor coordination, and payment tracking.

Assist in executing marketing campaigns, both online and offline (e.g., Instagram posts, stories, flyers, promotions).

Help manage the gym’s social media presence and respond to direct messages and comments.

Collect and report member feedback and support initiatives to improve member satisfaction.

Coordinate occasional events, promotions, or fitness challenges to increase engagement.

Manage resources schedule/time on-floor
Ensure cleaning staff are performing up to standard
Ensure all supplies are refilled and stocked
Ensure Consumables (water, energy drinks, protein bars, water….etc) are stocked, reordered on time, and managed properly (Sales and purchases)
Responsible for cashbox opening/closing/ and daily transactions
Qualifications:

Excellent communication and interpersonal skills.

Intermediate knowledge of social media platforms, especially Instagram.

Comfortable with administrative tools and customer service software (Mindbody experience is a plus).

Friendly, reliable, and proactive.

Prior experience in a gym, hospitality, or customer-facing role preferred.

Working Hours:
Mon-Fri: 09:00am to 06:00pm
Saturday: 08:00am to 03:00pm
Sunday: Closed