Job Summary

The Call Center Agent will be responsible for handling inbound and/or outbound calls to assist customers with inquiries, resolve issues, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and the ability to work in a fast-paced environment while maintaining professionalism.


Key Responsibilities

· Answer incoming calls promptly and professionally, following company scripts and guidelines.

· Make outbound calls for follow-ups, surveys, or promotional purposes when required.

· Identify customer needs, provide accurate information, and offer suitable solutions.

· Handle and resolve customer complaints or escalate them to the appropriate department when necessary.

· Record details of customer interactions, transactions, and feedback accurately in the CRM system.

· Maintain knowledge of products, services, and promotions to provide up-to-date assistance.

· Follow call center procedures, policies, and quality standards.

· Collaborate with team members and participate in training sessions to improve service delivery.

Qualifications & Skills

· High school diploma or equivalent; additional education in customer service or related field is a plus.

· Previous call center or customer service experience preferred but not required.

· Excellent verbal communication and active listening skills.

· Ability to remain calm and empathetic when handling difficult situations.

· Good typing skills and familiarity with CRM or call center software.

· Strong problem-solving skills and attention to detail.

· Ability to work flexible shifts, including evenings, weekends, and holidays if required