Key Responsibilities
Supervise and coordinate the activities of housekeeping staff, including room attendants, laundry attendants, and public area cleaners.
Inspect guest rooms, corridors, and public areas to ensure cleanliness standards are consistently met.
Prepare daily work assignments and distribute rooms and cleaning tasks to staff.
Ensure all guest requests, complaints, and feedback are handled promptly and professionally.
Maintain housekeeping supply inventory, request stock replenishment, and control usage to minimize waste.
Ensure proper use and maintenance of cleaning equipment and materials.
Monitor staff attendance, grooming, and performance; provide on-the-job training when necessary.
Collaborate with the front office to track room status and prioritize room cleaning based on occupancy.
Report maintenance issues or safety hazards immediately to the engineering department.
Enforce hotel policies and health & safety standards, ensuring compliance with hygiene regulations.