Plan, manage, and direct all aspects of technical activities within a specific production. Ensures all projects, initiatives, and processes are in conformance with the organization's established policies and objectives and upon clients’ expectations.

Job Responsibilities

• Train, lead, and manage the team of engineers across medical functions and specialty equipment
• Manage client expectations by maintaining records on maintenance contracts
• Build strong after-sales service by setting policies and ensuring the technical team abides by them
• Control the purchasing of spare parts and high medical equipment demands
• Coordinate with suppliers to schedule adequate team training in order to stay updated with novelties
• Ensure that physical inventory levels are monitored and replenished as needed
• Act as the company’s ISO representative and ensure all processes are implemented and maintained
• Maintain excellent relations with current and new clients in order to issue maintenance contracts
• Negotiate contracts with suppliers, vendors, and customers
• Develop pricing strategy for new business ventures and clients
• Follow up on payments and ensure all dues are settled as per agreed timeframes
• Assist in the Technical recruitment part along with the HR Department
• Manage and minimize work-related injuries and unexpected hiccups by designing effective risk control processes
• Manage diverse projects and ensure client supply is available and up to date
• Set the department’s goals and achievements by person to achieve success
• Coach and advise closely the employees to achieve better results
• Take full charge of direct reports’ or direct managers’ responsibilities where agreed and necessary for a delineated and temporary emergency/transitional period of time
• Prepare and monitor departmental budgets using cost and managerial accounting principles
• Limit breakdown time as per company’s rules and regulations
• Assess the market by getting feedback, benchmark competition (new products/brands) and be aware of any new bids or pitches
• Monitor spare parts stock and ensure minimum usage of spare parts

Education Background • Master’s degree in Engineering or Medical Laboratory or related field

Experience • Minimum 8-10 years of experience in leading a team of medical engineers and dealing with heavy medical equipment and large hospitals/medical centers


Key Competencies
• Leadership and Team Management
• Client Relationship Management
• Policies and Process Implementation
• Procurement and Inventory Control
• Team Training and Development
• ISO Compliance
• Contract Negotiation and Management
• Pricing Strategy Development
• Project Management
• Budget Management
• Risk Management
• Strategic Planning
• Employees Coaching and Advising
• Emergency Management and Delegation
• Budget Monitoring and Analysis
• Market Research and Analysis
• Spare Parts Management

Skills and Personal Attributes
• Strong communication skills with excellent written and oral communication
• Strong leadership skills and ability to motivate and influence others
• Creative and strategic thinker
• Excellent judgment capabilities and ability to work in a changing environment
• Good problem-solving skills
• Persuasive skills and client relationship management capabilities