Position: Helpdesk Technical Support Level 2
Start Date: ASAP
Location: Mansourieh (Hybrid mode – remote and onsite)
Schedule: Mon – Fri from 3pm to 5pm

**Candidate MUST speak French**

- Microsoft workstation and server platforms
- Office 365 Admin Console
- Cloud solutions and administration
- Hyper V and VMware experience
- GPO, Active Directory, DNS, DHCP, SNMP
- Strong knowledge of WAN/LAN, network hardware security and management
- VPNs , Routers and Firewalls (FortiGate, SonicWall)
- Strong Knowledge of backup software and technologies
- Monitoring Solutions
- User desktop support (Printer issue, Office Suite support, etc..)

Education and Experience

- Minimum 5 years’ experience in a technical support / helpdesk environment
- Degree in Computer Science, information systems or equivalent

Competencies and Qualifications
- Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
- Ability to make, prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
- Highly flexible and motivated individual
- Ability to work independently and effectively as a team member
- Ability to work and perform well under pressure, flexible in adapting to a changing environment
- Client focused with the ability to learn and adapt quickly
- Strong technical knowledge of current hardware, software, protocols including HP systems and Microsoft technologies
- Strong interpersonal and communication skills. Ability to communicate easily with internal support teams, external customers and vendors.
- Systematic thinker/problem solver with good organizational and multi-tasking skills.
- Bilingualism is required in French and English (oral and written)