Job Summary
The Fitness Team Leader oversees all fitness operations, ensuring the delivery of safe, effective, and inspiring training experiences for members. By supervising Personal Trainers, Group Fitness Instructors, and Fitness Trainers, the team leader drives member engagement, program quality, and team performance while maintaining a culture of professionalism, motivation, and continuous improvement. This role balances leadership, service excellence, and operational oversight to improve member results and satisfaction.

I. Duties and Responsibilities
1. Supervisory Responsibilities
• Provide daily supervision and guidance to Personal Trainers, Group Fitness Instructors, and Fitness Trainers.
• Set clear expectations, assign duties, and monitor performance to ensure training standards are consistently met.
• Conduct regular coaching sessions, performance evaluations, and skill development workshops for fitness staff.
• Ensure proper trainer coverage across classes, PT sessions, and floor assistance.
2. Service and Program Management
• Maintain a motivating, safe, and professional training environment at all times.
• Oversee the design and work of group fitness classes, ensuring variety and quality.
• Monitor one-on-one PT sessions to guarantee proper technique, safety, and results-focused programming.
• Handle escalated member concerns related to training or program quality, ensuring prompt resolution.
3. Sales and Member Engagement
• Support trainers in achieving personal training sales and upselling goals by tracking performance and offering guidance.
• Review weekly PT and class participation reports, ensuring accurate tracking and follow-up.
• Collaborate with the sales team to promote training packages, classes, and fitness challenges.
• Develop initiatives to increase member engagement, retention, and program participation.
4. Administrative and Reporting Duties
• Track and report on key performance indicators (KPIs) such as PT sales, class attendance, and member satisfaction scores.
• Ensure compliance with the club’s fitness policies, procedures, and safety standards.
• Maintain accurate records of trainer schedules, attendance, certifications, and evaluations.
• Communicate regularly with senior management, providing updates on staff performance, program effectiveness, and new opportunities.
5. Training, Development, and Innovation
• Organize regular workshops and continued education sessions to keep trainers up-to-date with industry standards.
• Encourage trainers to specialize and diversify offerings (Pilates, HIIT, strength training, etc.).
• Evaluate and introduce new fitness programs, classes, or trends aligned with member needs and market demand.
• Foster a culture of continuous improvement and professional development within the fitness team.

II. Required Competencies
• Leadership: Ability to guide, inspire, and motivate fitness staff through strong example and effective coaching.
• Customer Centricity: Focus on delivering exceptional results and experiences for members.
• Technical Fitness Expertise: Strong background in exercise science, program design, and safe training practices.
• Communication and Problem Solving: Ability to clearly convey information and resolve issues effectively.
• Teamwork: Collaborate across departments to support member engagement and gym initiatives.
• Accountability: Ensure clear performance standards, responsibility, and follow-through across the team.
• Strategic Thinking: Develop long-term fitness initiatives that align with the gym’s mission and goals.
• Adaptability and Innovation: Stay ahead of fitness trends and adapt programs to meet evolving member needs