The Patient Service Specialist will play a vital role at myteem, handling a diverse range of tasks including inbound and outbound calls with patients, preparing charts by obtaining their medical information, and providing assistance by answering questions and addressing concerns.

Essential Functions
Inbound and Outbound Communication: Engage with patients via phone calls in a professional and empathetic manner. Handle inbound inquiries regarding medical services, appointments, and general queries. Make outbound calls to patients for appointment reminders and follow-ups. This might also include rerouting calls within the practice.
Chart Preparation: Collect and organize patients' medical information to prepare accurate and up-to-date charts. Ensure all necessary documentation is obtained and properly recorded.
Patient Support: Provide exceptional customer service by addressing patients' questions, concerns, and requests promptly and accurately. Assist patients with scheduling appointments, obtaining medical records, and navigating healthcare procedures.
Data Entry and Record Keeping: Maintain accurate records of patient interactions, including detailed notes of conversations and actions taken. Enter data into electronic systems with precision and attention to detail.
Prior Authorizations: Issuing PAs to insurance companies in order for the patient to obtain medical treatment or receive a medical drug prescription.
Other duties as assigned.

Competencies
Professional proficiency in English. Proficiency in Spanish is a bonus.
Excellent communication skills, both verbal and written, with the ability to interact professionally and compassionately with patients and colleagues.
Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
Proficiency in computer skills, including data entry and experience with electronic medical records systems.
Ability to maintain confidentiality and adhere to HIPAA regulations regarding patient privacy and information security.
Prior experience in a healthcare setting or customer service role is preferred, but not required. Training will be provided for the right candidate.

Special Considerations:
Schedule to fulfill: Monday to Friday 15:00 p.m. till midnight Beirut Time; total of 9 hours per day being 8 working hours and 1 hour break.
Work setup: on-site from the office in Beirut - Lebanon