The Security Officer is responsible for ensuring the safety and security of hotel guests, staff, and property. This role requires a high level of professionalism, vigilance, and customer service in line with 5-star hospitality standards.

Key Responsibilities

Maintain a safe and secure environment for guests, employees, and visitors at all times

Monitor hotel premises through regular patrols and CCTV surveillance

Control access to the hotel and restricted areas

Respond promptly and professionally to security incidents, emergencies, or guest concerns

Enforce hotel rules, policies, and safety procedures

Assist guests courteously while maintaining a visible security presence

Coordinate with hotel management and local authorities when necessary

Write clear incident and daily security reports

Ensure fire safety, emergency exits, and safety equipment are always in proper condition

Requirements & Qualifications

Previous experience in hotel security, preferably in a 4- or 5-star property

Strong communication and interpersonal skills

Professional appearance and attitude

Ability to stay calm and alert under pressure

Knowledge of emergency procedures and safety regulations

Physical fitness to perform patrol duties

Flexibility to work shifts, weekends, and holidays

Preferred Skills

Background in hospitality or customer service

Basic knowledge of first aid and fire safety