Reports to: Property Manager

Job Purpose: To lead the housekeeping department in maintaining a clean, comfortable, and welcoming environment for guests by managing staff, resources, and quality standards in line with hotel policies.

Responsibilities:
• Oversees daily housekeeping operations for guest rooms, public areas, and staff facilities
• Ensures high standards of cleanliness, organization, and safety at all times
• Recruits, hires, trains, schedules, and supervises housekeeping staff
• Conducts staff performance evaluations and provides coaching and development
• Manages daily cleaning, laundry, and maintenance coordination
• Performs regular inspections to ensure quality standards are met
• Implements corrective actions to address cleanliness or service issues
• Orders and monitors housekeeping supplies and equipment
• Manages departmental budget and controls operational costs
• Enforces health, hygiene, and safety regulations and procedures
• Responds to guest complaints and resolves housekeeping-related issues promptly
• Coordinates closely with Front Desk, Maintenance, and other departments
• Maintains accurate records, reports, and inventory logs
• Ensures compliance with organizational policies and regulatory standards
Job Qualifications
• 4 years of experience in the same role
• Hospitality graduate.
• Fluent in English & French & Arabic
• Computer Literate
• Presentable
Key Competencies and skills:

• Excellent communication and people skills
• Good organizational and time Management skills
• Problem Solving Skills
• Honesty and reliability
• Exceptional attention to details
• Flexibility and adaptability