The Retail Store Manager is accountable for managing the daily store activities from administrative and operational to offering the best customer experience. S/He manages the team towards driving sales, optimizing stock performance and ensuring a proper level of training and knowledge in the store.

• Define, develop and implement the store operational plan as per communicated objectives aiming at exceeding sales objectives


• Establish sales budgets and targets, cascade to the team and ensure individual and store targets are met


• Apply the Apple planogram


• Lead and manage the daily store operational activities to deliver the highest standards of customer service and maximize sales and profitability in line with company’s objectives


• Follow up on the appearance and maintenance of the store and staff to meet Apple guidelines and evaluate audit/mystery shopper reports for improvements


• Ensure a proper storage, tracking and control of inventory and follow up on the merchandising and replenishment of the store while reporting any inventory related issue/opportunity to the Retail Manager


• Optimize the floor coverage and prepare schedules while accounting for vacation plans and days off


• Develop and maintain good working relationships with customers and back office departments securing a smooth flow of operations


• Ensure the cash management policy and all other policies/procedures are implemented in the store and that cash registers are accurately reconciled


• Attend to operational problems namely customer complaints, in coordination with the back office, to ensure an uninterrupted operation and achieve customer satisfaction


• Conduct periodic market studies and exchange best practices and recommendations with the Retail Manager and other Store


• Managers on a regular basis


• Prepare and issue periodic reports on store performance and other metrics supporting operational decisions


• Work closely with the HR Department on staffing needs and training plans


• Ensure that the company’s policies and procedures are implemented/applicable at all times

• Lead and coach the team cultivating empowerment and ownership


• Develop capabilities and secure a solid succession plan


• Conduct regular performance reviews, identify training needs and oversee development plans.

Bachelor’s degree in Business Administration or any other related field.

At least 5 years of relevant experience.

#LI-JN1