Department: Human Resource & Organizational Development
Job Status: Full Timer
Working Hours: Monday till Friday from 9:00 am till 6:00 pm
Location: Head Office - Zalka

SCOPE OF THE JOB:
The Head Of HR Operations is responsible for developing and implementing effective human resource strategies that align with our organizational goals. He/She is also responsible for overseeing a wide range of HR functions including talent acquisition, employee engagement, performance management, training and development, and compliance; fostering a culture of continuous improvement and innovation.

KEY RESPONSIBILITIES
Talent Acquisition:
- Oversee the Talent Acquisition process to ensure effective recruitment strategies are in place, attracting top talent that aligns with the company’s culture and values.
- Collaborate with department heads to forecast hiring needs and develop job descriptions.
- Establish metrics to assess the effectiveness of recruitment processes and continuously improve upon them.
- Champion employer branding initiatives to position Mike Sport as an employer of choice in the retail sector.
- Enhance the onboarding experience to ensure new hires are well-integrated into the culture and operational framework of the organization.

Talent Planning:
- Develop and implement a proactive talent planning strategy that identifies key roles and succession planning needs within the organization.
- Build and manage succession planning frameworks to ensure leadership continuity and readiness.
- Collaborate with management to identify high-potential employees and create individualized development plans to facilitate career progression.
- Monitor workforce analytics and trends to inform strategic decision-making around talent management.
- Oversee the performance management process, including goal setting, performance reviews, and coaching.
- Provide guidance to managers on performance-related matters, including conducting difficult conversations and implementing performance improvement plans.
- Analyze performance metrics to identify trends and advise on strategies for enhancing employee performance.

Total Rewards:
- Lead the Total Rewards unit in designing and implementing competitive compensation and benefits programs that attract and retain talent.
- Conduct regular market analyses to ensure compensation structures are competitive and equitable.
- Oversee employee benefits plans, including healthcare, retirement, and wellness programs.
- Ensure compliance with labor laws and regulations related to compensation and benefits.
- Manage and oversee payroll processing, including salaries, benefits, deductions, and bonuses.

Employee Relations:
- Foster a positive work environment through effective employee relations strategies, addressing grievances and resolving conflicts fairly and promptly.
- Develop, implement, and ensure compliance with HR policies and procedures in accordance with local laws.
- Ensure compliance with labor laws and regulations while maintaining a culture of transparency and accountability.
- Support initiatives aimed at improving organizational culture and employee engagement.
- Champion Diversity, Equity & Inclusion initiatives and embed inclusive practices in hiring, promotions, and team dynamics.

Learning and Development:
- Identify training needs and develop comprehensive learning and development programs that support employee growth and career advancement.
- Create and promote programs that enhance employee skills and career advancement opportunities.
- Design training initiatives that reflect the evolving needs of the business and equip employees with the necessary tools for success.
- Establish metrics to evaluate the effectiveness of training programs and iterate based on feedback and results.

HR Metrics and Reporting:
- Track and analyze key HR metrics (Turnover & Attrition rates, Recruitment KPIs, etc.) to assess the effectiveness of HR strategies.
- Prepare reports for senior management on HR-related metrics and organizational health, such as Simulations, Salaries Contribution etc...
- Ensure the accuracy of all reports related to the NSSF, Ministry of Labor and Ministry of Finance.

Leadership and Team Development:
- Provide strategic and operational leadership to the HR team, ensuring alignment with overall business objectives and HR best practices.
- Mentor and coach HR staff across various specialties to support professional development and skill enhancement.
- Set clear team goals, priorities, and performance expectations, and holding regular check-ins and performance reviews.
- Encourage a culture of collaboration, accountability, and continuous improvement within the HR department.
- Identify skills gaps within the team and coordinating relevant training, upskilling, or cross-training initiatives to build capability and flexibility.
- Perform other duties that are aligned and related to the job scope.

JOB REQUIREMENTS